At a Glance
- Tasks: Lead and inspire a team of Telephone Advisors to deliver exceptional customer service.
- Company: Join a dynamic Customer Remote Contact Centre in Coventry.
- Benefits: Enjoy 28 days holiday, bonuses, pension contributions, and extensive wellbeing support.
- Other info: Opportunity for personal development and career growth in a supportive environment.
- Why this job: Make a real difference by coaching a passionate team and enhancing customer experiences.
- Qualifications: Experience in customer service management and a passion for leading teams.
The predicted salary is between 28044 - 34276 £ per year.
Our Customer Remote Contact Centre are looking for a Customer Service Manager to join them. This is an up to 12 month opportunity.
The successful candidate will be responsible for leading, coaching and inspiring a team of customer focused Telephone Advisors, who deliver a first class experience to our diverse range of customers, whilst responding to their queries efficiently and accurately.
Being passionate about leading people, setting a customer service focused vision and delivering high standards are key responsibilities as well as making sure the team are equipped to be subject matter experts while providing a professional, effective and personal service to all our customers. Coaching, developing and ensuring the team grow and achieve their own personal development goals will be important.
The role will also include ensuring the team are available to answer customer enquiries in a timely manner to meet our department service levels, whilst adhering to Group processes, including verification and application processing.
Other responsibilities include being a point of referral for all Contact Centre advisors, in particular with complaint management, support resolution and coaching for improvement. There are responsibilities of leading and owning champion roles, such as (but not exhaustive of) being the point of contact for overall performance in the contact centre or recruitment.
Benefits:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with matched contributions
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- Life assurance (6 times annual salary)
We reserve the right to close this advert early if we receive a high volume of suitable applications.
Contact Centre Manager - Coventry employer: Coventry Building Society Careers
Coventry Building Society is an exceptional employer, offering a supportive and collaborative work environment in Binley, Coventry. With a strong focus on employee well-being, we provide generous benefits such as 28 days of holiday, a personal pension plan with matched contributions, and private medical insurance, ensuring our team members can thrive both personally and professionally. Join us to be part of a dynamic Workplace Experience team that values your contributions and fosters growth opportunities in a well-managed and safe workplace.
Contact Details:
Coventry Building Society Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Manager - Coventry
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Coventry Building Society Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Coventry Building Society Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Contact Centre Manager - Coventry
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Coventry Building Society Careers.
How to prepare for a job interview at Coventry Building Society Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Coventry Building Society Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Coventry Building Society Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
