At a Glance
- Tasks: Provide exceptional customer service and support customers through digital transformation.
- Company: Dynamic banking branch focused on customer satisfaction and growth.
- Benefits: Competitive pay, career development opportunities, and a supportive team environment.
- Other info: Engage with diverse customers and help protect them against fraud.
- Why this job: Join a fast-paced team and make a real difference in customers' lives.
- Qualifications: Outstanding customer service skills and a drive to succeed in a target-driven environment.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.
The role holder will act as the first point of contact for personal and business banking customers within the branch and support customers through our digital transformation across a variety of channels including in person, telephone and secure messages.
Other duties include:
- Identifying and addressing customer’s needs
- Cash management control
- Utilising various internal systems to update customer records
- Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
- Protecting and educating customers against fraud and scams
- Engaging with customers from various backgrounds including those who may be vulnerable
Day to day, the role holder will work towards personal/team targets and objectives, adhere to day to day regulatory and compliance requirements and work as part of a team, sharing and identifying ways to improve the service provided by the branch.
Customer Service Assistant - Caerphilly in Cardiff employer: Coventry Building Society Careers
Join our dynamic team in Caerphilly, where we prioritise outstanding customer service and foster a supportive work culture that encourages personal and professional growth. As a Customer Service Assistant, you'll benefit from comprehensive training, competitive remuneration, and the opportunity to make a real impact in the community while working in a fast-paced environment that values innovation and teamwork.
Contact Details:
Coventry Building Society Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Caerphilly in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, especially with vulnerable customers. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Assistant - Caerphilly in Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your outstanding customer service skills in your application. We want to see how you've excelled in previous roles and how you can bring that experience to our team.
Be Target Driven:Since we thrive in a target-driven environment, share examples of how you've met or exceeded targets in the past. This will show us that you're motivated to succeed and ready to take on challenges.
Tailor Your Application:Take a moment to tailor your application to the specific role. Mention how your skills align with the responsibilities listed in the job description, especially around supporting customers through digital transformation.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Coventry Building Society Careers
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've handled difficult situations in the past. Think about times when you went above and beyond for a customer, as this will show your commitment to outstanding service.
✨Familiarise Yourself with Digital Tools
Since the role involves supporting customers through digital channels, make sure you're comfortable with common banking systems and digital communication tools. If you can, practice using similar platforms so you can speak confidently about your experience during the interview.
✨Understand the Importance of Compliance
Get a good grasp of regulatory and compliance requirements in the banking sector. Be prepared to discuss how you would ensure adherence to these regulations while still providing excellent customer service. This shows that you take the role seriously and understand the responsibilities involved.
✨Show Your Team Spirit
This role requires working as part of a team, so be ready to talk about your experiences collaborating with others. Share specific examples of how you've contributed to team goals or helped improve service delivery, as this will highlight your ability to work well with colleagues.
