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- Tasks: Provide top-notch customer service and support clients through digital transformation.
- Company: Join a fast-paced banking organisation focused on customer satisfaction.
- Benefits: Competitive pay, career growth, and a dynamic work environment.
- Other info: Work with a diverse team and help educate customers about fraud protection.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Outstanding customer service skills and a drive to succeed in a target-driven setting.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.
The role holder will act as the first point of contact for personal and business banking customers within the branch and support customers through our digital transformation across a variety of channels including in person, telephone and secure messages.
Other duties include:
- Identifying and addressing customer’s needs
- Cash management control
- Utilising various internal systems to update customer records
- Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
- Protecting and educating customers against fraud and scams
- Engaging with customers from various backgrounds including those who may be vulnerable
Day to day the role holder will work towards personal/team targets and objectives, adhere to day to day regulatory and compliance requirements and work as part of a team, sharing and identifying ways to improve the service provided by the branch.
Customer Service Assistant - BOLTON employer: Coventry Building Society Careers
Contact Detail:
Coventry Building Society Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - BOLTON
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, you want to sound like you’ve been part of the team for ages.
✨Tip Number 2
Practice your customer service scenarios. Think about how you’d handle different situations, especially with vulnerable customers. We want to see that you can think on your feet and provide top-notch service!
✨Tip Number 3
Show off your target-driven mindset! Be ready to share examples of how you’ve met or exceeded targets in the past. It’s all about demonstrating that you’re motivated to succeed in a fast-paced environment.
✨Tip Number 4
Don’t forget to ask questions! This shows your interest and helps you understand if the role is right for you. Plus, it gives us a chance to see how engaged you are with the role and the company.
We think you need these skills to ace Customer Service Assistant - BOLTON
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your outstanding customer service skills in your application. We want to see how you've excelled in previous roles and how you can bring that experience to our team.
Be Target Driven: Since we thrive in a target-driven environment, share examples of how you've met or exceeded targets in the past. This will show us that you're motivated to succeed and ready to take on challenges.
Tailor Your Application: Take a moment to tailor your application to the specific role. Mention how your skills align with the responsibilities listed in the job description, especially around supporting customers through digital transformation.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Coventry Building Society Careers
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples of how you've successfully handled customer queries or complaints in the past. This will show that you understand the importance of customer satisfaction and can thrive in a target-driven environment.
✨Familiarise Yourself with Digital Tools
Since the role involves supporting customers through digital transformation, make sure you’re comfortable with various digital communication channels. Research the company’s digital services and be prepared to discuss how you would assist customers in using these tools effectively.
✨Demonstrate Empathy and Understanding
You’ll be engaging with customers from diverse backgrounds, including vulnerable individuals. Think about how you can show empathy during your interview. Prepare scenarios where you’ve had to adapt your approach to meet different customer needs, highlighting your ability to connect with people.
✨Set Personal Goals for the Interview
Just like in the role, it’s important to have targets. Before the interview, set specific goals for what you want to achieve, whether it’s showcasing your skills or asking insightful questions. This mindset will help you stay focused and motivated throughout the process.