Archives Assistant

We are looking for an Archives Assistant to support the delivery and development of Coventry Archives as part of the wider Culture Coventry service, based at The Herbert Art Gallery and Museum in Coventry.

This is a fantastic opportunity to work within Coventry Archives on all aspects of archive and local studies library work. The role is based within the wonderful setting of The Herbert Art Gallery & Museum in Coventry. Reporting to the Archives Manager, you will assist in the day-to-day operation and collections management of the archives and local studies material. This customer facing role will help with the facilitation of access to the Coventry archive records, including any associated administrative activities to support the day to day operation of the archives.

This exciting role will give you the opportunity to develop your skills and build your professional experience, enabling you to develop a career in the heritage sector., * To support the delivery and development of Coventry Archives as part of the wider Culture Coventry service.

• To assist in the day-to-day operation and collections management of the Archives and Local studies material

Main duties of the role:

1. To undertake the functions associated with the running of an efficient and welcoming public Reading Room and Research Rooms.

2. To act as a first port of call in the Coventry Archives by offering a high level of customer care dealing with all enquiries with courtesy and efficiency.

3. To oversee the operation of computers, microfilm readers, photocopiers to support public users.

4. To use the till for cash and credit card transactions.

5. To deal promptly and efficiently with all enquiries relating to Coventry Archives and local studies collections whether they are in person, by letter, email or telephone.

6. To work with marketing staff to develop a broader public understanding of the Coventry Archives through the creation of historical blogposts/displays in Coventry Archives.

7. To sort, list and organise new donations under the guidance of the Coventry Archives Manager.

8. To catalogue archives inline with archives standards.

9. To help produce search guides for the Coventry Archives collections as directed by the Archives Manager.

10. To assist in the physical movement of Coventry Archives collections including as required including ingest of new material, the retrieval of documents and books for use by the public, and replacement to their correct locations.

11. To be involved in digitisation work in the collection to create available resources for public users.

12. To work with volunteers, trainees and work placements as appropriate and assist with the supervision of researchers in the Reading and Research rooms.

13. To put the customer at the heart, to ensure we always deliver exceptional customer experience.

14. To support projects which increase access to archives and local studies collections.

15. To contribute to income generation targets.

16. To assist with capturing data to be able to monitor archives Key Performance Indicators.

17. Any other duties that fall within the scope and spirit of the post.

This Job Description is neither exhaustive nor exclusive and may be reviewed and updated depending upon operational requirements and staffing levels.

Responsibilities for all employees

• To embrace and lead by example on the Company’s key values of PRIDE, PASSION and PERFORMANCE or those that might at any time be subsequently re-defined.

• To undertake all duties and fully comply with all of the Company’s general standards and those relating to the specific requirements of the role.

• To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts.

• To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts. To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance.

• To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role.

• To interact positively with customers adopting a friendly and professional approach at all times.

• To support the Company’s commitment to providing a safe environment for children, young people ad vulnerable adults, ensuring awareness of the Company’s Safeguarding Policy, Procedures and Practice Guidance, and to be vigilant, reporting any safeguarding concerns without delay.

• To comply with the General Data Protection Regulations when dealing with, maintaining, sharing and storing information.

• To undertake other duties as specified, which are appropriate to the qualifications, experience and general level of the post.

• A strong interest in archives and local studies collections, with a good knowledge of the resources they offer.

• Excellent customer service when assisting customer enquiries.

• A helpful and welcoming approach to all archive users.

• Effective communication skills, with the ability to adapt your communication style when handling public enquiries.

• Good organisational skills to enable methodical working in accordance with procedures.

• A high level of attention to detail.

• A basic level of IT literacy to deliver day to day admin activities.

• An excellent standard of written and verbal communication., Essential Personal Attributes

• A friendly professional manner.

• Well organised, methodical and accurate skills.

• Readiness to work with people and ability to respond to differing needs, e.g. disabilities, children, diverse cultures and differing levels of understanding.

• Customer focused with the passion and ability to identify customer audiences, understand their specific requirements.

Essential Knowledge and Experience

• A team payer with an approachable manner.

• Experience of working in a heritage-related environment.

• Knowledge and understanding of issues and standards concerning archive care and management.

• Awareness of duties involved in working in a record office/archives environment.

• Understanding of the ways in which libraries and archives serve communities.

Essential Special Skills

• Good IT skills and proficiency in Microsoft Office applications.

• Ability to consider commercial opportunities.

• Good manual handling skills.

• Good communication skills both face to face and in writing.

• Ability to use initiatives, decide upon priorities and organise and manage your time effectively.

Special Circumstances

• A flexible approach to work with the willingness and ability to work outside standard hours on occasion

• Great development opportunities

• FREE health and fitness membership* **

• FREE health and fitness membership for a family member or friend* **

• FREE uniform for applicable roles

• FREE training for applicable roles

• DISCOUNTS on various Centre activities*

• FREE entry to venues*

• Access to the full range of CV Life Employee Benefits & Discounts

If you have any enquires, please contact our Human Resources Team by emailing recruitment@cvlife.co.uk