Patient Flow Co-Ordinator

Overview Go back Coventry and Warwickshire Partnership TrustPosition Patient Flow Co-OrdinatorThe closing date is 13 February 2026The main responsibilities of this post are to coordinate the delivery of clinical interventions for children and young people and their Families within the RISE Service. They will support specific processes for data management to contribute to the development of services, improve clinical outcomes and contribute to clinical and service audits. The post holder will have excellent organisational skills, effective communication skills and the ability to be innovative in regard to the way in which clinical interventions are coordinated. This role will be based between Whitestone clinic and Highfield House, Nuneaton so there is an expectation to travel. At times this role may also require travel across various CWPT sites as when required.Main duties of the job To respond to telephone queries with families who may be anxious, distressed or aggressive at times in a professional manner demonstrating empathy and sensitivity and being aware of own boundaries to re direct to senior staff.To respond to, record and report any adverse events or incidents relating to client care in an appropriate and timely manner.To respond to unpleasant or distressing conditions or behaviour (e.g. verbal abuse, aggression) in a professional manner, demonstrating empathy and sensitivity.To liaise with other members of the multi-disciplinary/multi-agency team, completing relevant forms and documentation to support referrals to the treatment waiting list with the required degree of urgency under the supervision of the Patient Flow Manager.To participate in the signposting process, contacting appropriate resources and/or support in order to facilitate effective discharge.To ensure that up to date written and/or electronic records and activity data are maintained in accordance with professional and Trust standards and policies.To support multi-disciplinary team meetings by completing and outgoing agendas, adding clinical notes of conversations to patient records and supporting patient flow onto the treatment waiting list. To ensure records around children and young people admitted to Tier 4 hospital are updated. To support patient flow with regards to offered interventions.About us At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.We put \’people at our heart\’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.generous annual leave entitlement which increases during your time with usexcellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much moresalary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and morediscounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemeswellbeing support, including an in-house counselling service, external helpline and morestaff networks and support groupWe\’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.Job responsibilities CommunicationTo contribute, co-ordinate and receive information as part of a multi-disciplinary/multi-agency team to provide a co-ordinated and effective service to clients and carers.To manage assigned IT systems to communicate with families regarding the allocation of the services they receive.To communicate effectively with professional colleagues and other agencies using range of IT and AV media and equipment (e.g. email, power point, intranet, internet, social media).To communicate accurate and sensitive information to clients and carers using an appropriate and accessible medium, taking into consideration relevant factors such as background, culture, gender, age and any physical, sensory or learning difficulties, adopting an empathetic approach at all times.To provide advice and information regarding assessment and intervention and communicate accurate information to others.Analytical and Judgemental Skills / Freedom to ActTo work to the standards, clinical pathways, protocols and policies within the department and organisation.To provide accurate data as required by team leads and service manager.Planning and Organisational SkillsTo work alongside the administrative team to ensure all processes and procedures related to clinical work are managed coherently and efficiently.To support the planning and provision of interventions with the multidisciplinary team within the service.Responsibility for Patients / ClientsCompletion of outcome and screening tools as required.Ensure treatment waiting list forms are completed and that discussions are followed up in meetings as needed.Policy and Service ResponsibilitiesTo actively participate in areas of development within best practice and governance activities relevant to specialist area.To work within national and local policy guidance and adhere to the current legal framework relevant to specific client group and their carers.To participate in the personal development review system, ensuring that planned objectives are achieved; to take responsibility for directing your own learning.To ensure confidentiality of patient and staff information is maintained at all times.To be familiar with and adhere to the Policies and Procedures of CWPT.The Trust is an Equal Opportunities employer and the post holder is expected to promote this in all aspects of his/her work.To follow and adhere to the CWPT Health and Safety Policies and instructions and be responsible for your own and others health and safety in the work place.To ensure that all duties of this post are carried out so that they conform to good equal opportunities practice in line with the CWPT Equal Opportunity Policy and other related policies. The post holder should ensure their actions support equality and diversity at all times.The legal requirements of the Sex Discrimination Act 1975 (as amended), Race Relations Act 1976 (as amended), Equality Act 2010 and all other Equalities legislation as it is enacted.Safeguarding Children & Vulnerable Adults is your responsibility. Familiarisation with, and adherence to, CCHS Safeguarding policies and Coventry SafeguardingChildren Board procedures is an essential requirement of all employees, as is the participation in related mandatory training.To work to the standards and comply with professional ethics for occupational therapy practitioners as lay down by the College of Occupational Therapists (COT 2005), relevant DH and other local and national standards.Responsibility for Financial and Physical ResourcesTo be responsible for the maintenance of good practice in the cleaning, safe storage and security of departmental equipment and physical resources e.g. equipment.To order equipment and resources as requested by leadership team within the service.Physical SkillsTo be able to access a keyboard on a daily basis and utilise adequate skills to formulate letters and reports and input data into information systems.Manual handling of equipment and resources.Word-processing and inputting data. Repetitive movements as required for data inputResponsibility for StaffTo participate in the delivery of in-service education and training to staff and other disciplines and/or agencies as required.To support aspects of the induction and training of new starters within the service as requiredResponsibility for InformationTo maintain up to date clinical records for children and young people in accordance with CWPT policy and local departmental protocol and under the Data Protection Act 2018.To use and update in a timely and prompt manner current organisational data collection and clinic systems.To collate and analyze information under the guidance of the leadership team to inform service review and development.Research and DevelopmentTo support in departmental audit/research activity as required.To support/participate in service development projects and support in highlighting service development needs and opportunities as they arise.Physical and Emotional EffortPhysical Effort: Combination of sitting, standing and walking; frequent long periods at a computer; travel to support services may be required; potential exposure to verbal aggression.Mental Effort: To independently write up clinical notes with accuracy and in a timely manner; manage own workload under periodic supervision; work with data systems containing complex information and statistics in order to provide reports.Emotional Effort: To be aware of the sensitive nature of information and ensure issues are discussed in supervision.Working ConditionsTo be able to travel to community locations, taking a range of therapeutic equipment as required.Other duties The post holder will be required to use a computer, either a stand alone or as part of a networked system, and will be responsible for the quality of information. The amount of time spent on this type of work will depend vary.The Trust embraces the principles of Improving Working Lives and all staff will be required to adhere to the standards laid down in this initiative.The post holder will be required to take part in an annual performance appraisal, where this job description will be reviewed, and objectives set.The Trust has a No Smoking Policy that prohibits any smoking whilst at work.To follow and adhere to the Trusts Health and Safety Policies and instructions and be responsible for your own and others health and safety in the work place.The post holder is expected to contribute to the creation of a working environment where everyone feels respected valued and treated with dignity.This job description is not exhaustive and may be amended in consultation with the post holder. It should be reviewed whenever major changes have been agreed to the post and should be reviewed as part of the annual appraisal process to ensure it remains an accurate reflection of the duties and responsibilities undertaken by the post holder.Safeguarding Children and AdultsAll Trust staff have a responsibility to ensure the safeguarding of children, young people and vulnerable adults. This includes attending statutory and mandatory training, adhering to local Safeguarding Children and Adults boards policies and procedures and inter-agency guidance as identified in the Trust Safeguarding policies and procedures.ConfidentialityPersonal information and many of the duties of this post are of a confidential nature and disciplinary action will be taken if confidential information is divulged to inappropriate persons.Data Protection ActAll staff are reminded of their duties and responsibilities as employees under the General Data Protection Regulations (2018) and in particular to ensure that Personal Data is not negligently or unlawfully handled or disclosed to unauthorised persons.Infection ControlAs an employee of Coventry and Warwickshire Partnership Trust you are responsible for protecting yourself and others against the risk of acquiring a Healthcare Associated Infection. All staff, clinical or non-clinical are expected to comply with infection control policies and procedures. You will attend the mandatory infection control training and updates as required by the Trust.Environmental IssuesThe Trust is committed to reducing its impact on the environment by preventing pollution, continually improving it environmental performance which increases the wellbeing of staff and patients. As a member of staff you are expected to adhere to policies to assist the Trust in meeting its environmental and sustainability targets.Person Specification Qualifications English and Maths GCSE grades A-C or or equivalent qualification/ experience/ willing to work towards completion of this.Knowledge and skills Excellent organisational skills and ability to multitaskAbility to pay attention to detail where there are predictable interruptions to the work patternExperience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)Other Ability to travel to multiple sitesDisclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer name Coventry and Warwickshire Partnership Trust

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