Reception / Admin Support in Coventry

We are looking to recruit a Receptionist / Administrative support role, based within an Adult Mental Health service. The post-holder will be required to work within an integrated and skill mixed team, reporting to the Admin Team Coordinator and providing an effective and efficient reception and admin support service to clinicians and managers across the service. You must be able to multi-task under pressure and work flexibly to meet the needs of the service. The role will require you to cover the main hospital reception area and provide general admin support to other services when required within the building.

Main duties of the job:

• You will be front of house greeting patients and visitors to the service.
• You will also be providing efficient and comprehensive administrative support to the admin team, clinicians and managers which will include answering calls on the busy main switchboard, taking messages, clinic room bookings.

We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. The role requires excellent customer service skills due to the nature of the calls as well as previous reception/office experience. Applicants will be handling telephone calls, scanning documents, maintaining care records and data inputting using our CareNotes/SystmOne software daily - previous experience would be an advantage, but training will be provided.

About us:

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond. We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

• Generous annual leave entitlement which increases during your time with us.
• Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more.
• Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more.
• Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes.
• Wellbeing support, including an in-house counselling service, external helpline and more.
• Staff networks and support group.

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Job responsibilities:

The successful candidate will be educated to GCSE level with an administration NVQ or QCF or equivalent experience. Essential requirements of this post include a confident telephone manner, good IT skills, high level communication skills, attention to detail and sensitivity due to the nature of the service. You will need good organisational skills and the ability to work both independently and as part of a team. We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

This post will require a standard DBS check and it will be the postholder's responsibility to finance this.

Person Specification:

Qualifications:

• Good General Education (e.g., GCSE English and Maths).

Knowledge & Skills:

• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion.
• Understand confidentiality and apply the principles.
• Ability to pay attention to detail where there are predictable interruptions to the work pattern.

Experience:

• Experience of working with a range of Microsoft Office packages (e.g., Word, Excel, and Outlook).
• Experience of working in a busy office / customer care environment.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.