At a Glance
- Tasks: Handle calls and admin for mental health services, supporting those in need.
- Company: Join Coventry and Warwickshire Partnership NHS Trust, dedicated to community wellbeing.
- Benefits: Generous leave, learning opportunities, discounts, and wellbeing support.
- Other info: Dynamic environment with a focus on compassion and collaboration.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Enthusiastic, self-motivated individuals with a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
We are a 24 hour, 7 days a week service and we are operational 365 days per year including Bank Holidays, Christmas and New Year. This post requires covering calls, referrals and administration for the Adult Mental Health Front Door and Crisis Resolution & Home Treatment Team. You will be working with the Adult Mental Health Services - which is the Front Door services into mental health services in Coventry and Warwickshire. This service will accept and process all of the referrals sent to Secondary Care Mental Health services.
Main duties of the job:
- Support the call handling, admin processes and worklists for the Adult Mental Health Front Door.
- Adhere to procedures and processes within service timescales, whilst operating within a busy and demanding environment.
Adult Mental Health is looking for enthusiastic and self‑motivated people to join our teams. At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond. We put people at our heart; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities. These include:
- Generous annual leave entitlement which increases during your time with us.
- Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more.
- Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more.
- Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes.
- Wellbeing support, including an in‑house counselling service, external helpline and more.
- Staff networks and support groups.
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Call Agent - Band 2 Full Time & Part Time in Coventry employer: Coventry and Warwickshire Partnership Trust
Coventry and Warwickshire Partnership NHS Trust (CWPT) is an exceptional employer dedicated to enhancing the lives of individuals in our community. With a strong focus on employee wellbeing, we offer generous annual leave, extensive learning and development opportunities, and a supportive work culture that values compassion and collaboration. Join us in making a meaningful impact while enjoying benefits like salary sacrifice schemes and access to wellness support.
Contact Details:
Coventry and Warwickshire Partnership Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Agent - Band 2 Full Time & Part Time in Coventry
✨Tip Number 1
Get to know the company! Research Coventry and Warwickshire Partnership NHS Trust and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you align with their mission of putting 'people at our heart'.
✨Tip Number 2
Practice your call handling skills! Since this role is all about managing calls and referrals, try role-playing scenarios with friends or family. This will help you feel more confident and prepared when it comes to demonstrating your abilities in a real interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Engaging with people who work in the Adult Mental Health Services can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to the amazing work we do in mental health services.
We think you need these skills to ace Call Agent - Band 2 Full Time & Part Time in Coventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Call Agent. We want to see how you can contribute to our Adult Mental Health Services, so don’t hold back on showcasing your relevant experience!
Show Your Enthusiasm:We’re looking for enthusiastic and self-motivated individuals, so let your passion shine through in your written application. Share why you’re excited about the opportunity to work with us at Coventry and Warwickshire Partnership NHS Trust!
Be Clear and Concise:In a busy environment like ours, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if necessary to break down your skills and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Coventry and Warwickshire Partnership Trust
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Call Agent role. Familiarise yourself with the duties related to call handling and administration for the Adult Mental Health Front Door. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves working closely with individuals in a mental health setting, be prepared to discuss your experience in handling sensitive situations. Share examples of how you've demonstrated compassion and respect in previous roles, as these qualities are essential for success in this position.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various situations that may arise in a busy call centre environment, especially those related to mental health crises. Practising your responses can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the organisation supports staff wellbeing. This shows your enthusiasm for the role and helps you gauge if the workplace aligns with your values.
