Administration Support - Apprenticeship in Coventry

Assist in the provision of an effective administrative service across Vaccination services to support the autumn booster program. Work in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service. To ensure that a high standard of data inputting and customer care is provided using tact, discretion and sensitivity. To ensure positive promotion of Coventry and Warwickshire Partnership Trust values and vision.

Main duties of the job:

• Providing an efficient and professional administrative service to the Front Door and MHS team.
• Data Inputting on Excel and SystmOne.
• Uploading referrals on SystmOne.
• Signposting service users.
• Word processing including copy typing.
• Handling aspects of appointments via the telephone and face-to-face.
• Cancelling and re-booking clinics/appointments as delegated by the Supervisor / Line Manager.
• Taking detailed messages via telephone, dealing with them in a timely and efficient way.
• Accurately inputting confidential data using a variety of Trust-IT systems in a timely way.
• Providing flexible administrative cover as required to meet the needs of the services. This might involve weekend working.

About us:

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond. We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

Benefits:

• Generous annual leave entitlement which increases during your time with us.
• Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more.
• Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more.
• Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes.
• Wellbeing support, including an in-house counselling service, external helpline and more.
• Staff networks and support groups.

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Job responsibilities:

The post holder will be required to use a computer, either a stand-alone or as part of a networked system, and will be responsible for the quality of information. The amount of time spent on this type of work will depend on the job. The Trust embraces the principles of Improving Working Lives and all staff will be required to adhere to the standards laid down in this initiative. The post holder will be required to take part in an annual performance appraisal, where this job description will be reviewed, and objectives set. The Trust has a No Smoking Policy that prohibits any smoking whilst at work. To follow and adhere to the Trust’s Health and Safety Policies and instructions and be responsible for your own and others' health and safety in the workplace. The post holder is expected to contribute to the creation of a working environment where everyone feels respected, valued and treated with dignity.

Person Specification:

• Be willing and able to complete an apprenticeship qualification.
• Have a good level of maths and English.
• Good communication skills both written and verbal / IT Skills.
• Good understanding of Microsoft packages.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.