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- Tasks: Provide essential admin support for our Community Paediatric Service, handling bookings and patient queries.
- Company: Join Coventry and Warwickshire Partnership Trust, a supportive and inclusive healthcare organisation.
- Benefits: Enjoy generous leave, learning opportunities, and discounts on various services and products.
- Why this job: Make a difference in children's health while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, attention to detail, and ability to work independently or in a team.
The predicted salary is between 23900 - 25600 £ per year.
Coventry and Warwickshire Partnership Trust are looking for an enthusiastic and self‑motivated individual to join our admin team supporting our Community Paediatric Service at City of Coventry Health Centre. The post holder will play an important role within the team, providing efficient and comprehensive administrative support for the service.
Duties include:
- Telephone bookings and queries
- Dealing with referrals
- Discharging patients
- Scanning, uploading to our system and sending out appointment letters
- Liaising with internal and external agencies, other staff members, parents/carers and patients
Working Hours & Location:
Three days a week (Monday, Thursday and Friday) from 8:30 am to 5:00 pm based at Wayside House, and two days a week (Tuesday and Wednesday) providing Reception cover at City of Coventry Health Centre from 8:30 am to 4:30 pm.
Responsibilities:
- Maintain a shared inbox and keep waiting lists up to date
- Work to tight deadlines, ensuring timely and efficient data input
- Handle patient appointments, including booking block appointments for toilet training sessions
- Maintain confidentiality of patient information
- Scan and upload documents to the electronic patient record system
- Deal with patient referrals and discharges
- Respond to patient queries
Qualifications:
Essential requirements include good telephone manner, strong face‑to‑face communication skills with customers/patients/parents, high level of communication skills, attention to detail, good organisational skills, ability to work independently and as part of a team, and ability to concentrate in a busy environment. Familiarity with electronic patient records and accurate record keeping is critical.
The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. All newly appointed staff will be required to register with the Disclosure and Barring Service Update Service.
Equal Opportunities:
The Trust is committed to Equal Opportunities and welcomes applications regardless of age, gender, race, disability or sexual orientation.
Benefits:
- Generous annual leave entitlement which increases during your time with us
- Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring
- Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more
- Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- Wellbeing support, including an in‑house counselling service, external helpline and more
- Staff networks and support groups
For more information on how our Trust handles your data please view the Privacy Notice - Staff - V1.0 May 2018.
Admin Support - Children\'s Bladder and Bowel Team in Coventry employer: Coventry and Warwickshire Partnership Trust
Contact Detail:
Coventry and Warwickshire Partnership Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Support - Children\'s Bladder and Bowel Team in Coventry
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Children's Bladder and Bowel Team. Understanding their work will help you connect better during the chat and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially your communication and organisational skills.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look professional. It shows respect for the role and the people you’ll be working with, plus it can boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Admin Support - Children\'s Bladder and Bowel Team in Coventry
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for supporting children and families shine through in your application. We want to see that you're genuinely excited about the role and how you can contribute to our Community Paediatric Service.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in admin roles or working with children. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your key points effectively without waffling on.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Coventry and Warwickshire Partnership Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Admin Support role. Familiarise yourself with tasks like handling patient appointments and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves liaising with parents, patients, and other staff, practice your communication skills. Think of examples where you've successfully handled queries or resolved issues. Being able to demonstrate your strong face-to-face and telephone communication skills will set you apart.
✨Highlight Your Organisational Skills
The job requires excellent organisational abilities, especially when managing a shared inbox and keeping waiting lists up to date. Prepare to discuss how you've managed multiple tasks in previous roles, and consider bringing a few examples of how you’ve maintained accuracy under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they handle busy periods. This shows your enthusiasm for the role and helps you gauge if the workplace is the right fit for you.