Admin Support - Band 3 in Coventry

We have an exciting opportunity to recruit a Band 3 Admin Support within our Adult Neurodevelopment Admin Team. We are looking for a dynamic individual with excellent communication, organisational and secretarial skills to support the administration function. We are looking for individuals with a positive and compassionate approach to supporting patient care. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work.

The essential requirements of this post are good telephone manner, high level communication skills, typing letters, and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical, and you must be able to concentrate in a busy working environment.

Main duties of the job:

• The successful candidates will provide an efficient and comprehensive administration service to support the wide range of clinicians within the teams.
• They will work within a busy integrated and skill mixed team.
• They will need to be confident and empathetic in dealing with sensitive telephone calls and complaints, with an excellent telephone manner.
• The ability to work well as part of a team is vital in this role as we rely on each other for support with workload and guidance with sensitive patient queries.

About us:

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond. We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities:

• Generous annual leave entitlement which increases during your time with us.
• Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more.
• Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more.
• Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes.
• Wellbeing support, including an in-house counselling service, external helpline and more.
• Staff networks and support groups.

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Job responsibilities:

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Qualifications:

• Good General Education (eg. GCSE English and Maths A-C).
• QCF Business Administration Level 2.

Experience:

• Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access).
• Experience of working in a busy office/customer care environment.

Knowledge & Skills:

• Ability to manage and prioritise own workload and use own initiative.
• Excellent communication/customer care skills both written and verbal demonstrating sympathy and compassion.
• Ability to deal professionally with enquiries from staff, service users and stakeholders.
• Ability to problem solve.
• Understand confidentiality and apply the principles in everyday working practice.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.