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- Tasks: Provide essential admin support to the Community Mental Health Team and assist with patient enquiries.
- Company: Join Coventry and Warwickshire Partnership NHS Trust, dedicated to improving community health.
- Benefits: Generous leave, training opportunities, discounts, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your career in the NHS.
- Qualifications: Good communication skills, computer literacy, and customer care experience preferred.
- Other info: Flexible working hours and a supportive team environment await you.
Overview
Coventry and Warwickshire Partnership NHS Trust are excited to welcome a new Part-Time Band 2 Admin Support person into our dedicated Admin Team to support the Community Mental Health Team based at Swanswell Point, Coventry. The closing date is 03 November 2025. Admin Support Band 2 – Part-Time 30 hours per week Mon-Fri.
Swanswell Point – Community Mental Health Team
The working pattern for this post is Monday to Friday 10am – 4pm.
Main duties of the job
The post holder will play an important role supporting our Community Mental Health Team. You will be required to provide efficient and comprehensive administrative support to clinicians, admin staff and managers and will work within an integrated and skill mixed admin team. You will be the first point of contact for patients on the telephone, which will require good communication skills.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put \’people at our heart\’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We\\\’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job responsibilities
We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care would be an advantage.
Applicants will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data input. You must have the ability to multitask as this role is varied and tasks can change on a regular basis, able to manage and prioritise your own workload and be able to work on both your own initiative and as part of a team.
We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Person Specification
Trust Values
- Demonstrable ability to meet the Trust\\\’s Values
Qualifications
- Good General Education (eg. GCSE English and Maths)
Knowledge and skills
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
Experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of working in a busy office / customer care environment
Personal Attributes
- Work effectively and flexibly as part of a team to meet the needs of the services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Coventry and Warwickshire Partnership Trust
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Admin Support - Band 2 employer: Coventry and Warwickshire Partnership Trust
Contact Detail:
Coventry and Warwickshire Partnership Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Support - Band 2
✨Tip Number 1
Get to know the company! Research Coventry and Warwickshire Partnership NHS Trust, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for patients, it's crucial to convey empathy and professionalism. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the work culture and might even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team at CWPT.
We think you need these skills to ace Admin Support - Band 2
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Admin Support role. We want to see how you can contribute to our Community Mental Health Team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since you'll be the first point of contact for patients, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language, and maybe even share a brief example of how you've handled sensitive enquiries in the past.
Highlight Your Organisational Skills: This role requires a well-organised individual, so make sure to mention any experience you have with multitasking and managing workloads. We love to see examples of how you've successfully juggled various tasks in a busy environment!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need right there!
How to prepare for a job interview at Coventry and Warwickshire Partnership Trust
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Admin Support role and its responsibilities. Familiarise yourself with the Community Mental Health Team's work and how your administrative skills can support their efforts. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for patients, it's crucial to demonstrate your communication skills during the interview. Practice answering common interview questions clearly and empathetically. You might even want to prepare a few examples of how you've handled sensitive enquiries in the past.
✨Highlight Your Organisational Skills
The role requires excellent organisational abilities, so be ready to discuss how you manage your workload and prioritise tasks. Share specific examples from previous jobs where you successfully juggled multiple responsibilities or adapted to changing priorities, showcasing your ability to multitask effectively.
✨Emphasise Your Team Spirit
This position is all about collaboration, so be prepared to talk about your experience working in teams. Highlight instances where you've contributed positively to team dynamics or supported colleagues, as this will align with the Trust's values of compassion and collaboration.
