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- Tasks: Welcome patients and assist with enquiries in a friendly, professional manner.
- Company: Join the Alliance Teaching Practice, dedicated to high-quality healthcare in Coventry.
- Benefits: Full-time role with training opportunities and a supportive team environment.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: GCSEs or equivalent, customer service experience, and a caring attitude.
- Other info: Flexible working hours and opportunities for personal development.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an exceptional and enthusiastic patient support officer.
Ideally you will have previous receptionist experience in a GP practice setting. Having a friendly and caring nature is very important to put patients at ease when attending the practice or contacting over the telephone.
This role is full time with shifts between the hours of 8am until 6:30pm Monday to Friday.
Main duties of the job
To provide a friendly welcome to all patients, visitors and callers and act as a main point of contact for all general enquiries. You will work as part of the Alliance Teaching Practice Team, providing general assistance to the team and contributing to the achievement of its objectives.
This role will require you to maintain information and monitoring systems, and to support the demands of the service.
About us
Alliance Teaching Practice is ran by Coventry and Rugby GP Alliance on behalf of the Coventry and Rugby Clinical Commissioning Group. We provide patients with access to high quality healthcare throughout Coventry.
We are committed to providing our patients with a full general practice service and access to a range of health professionals. We offer a range of health services and information as well as advice and treatment for a range of illnesses and minor injuries.
Our doctors have arange of medical interests and skills. As part of our pro-active approach to the needs of our patients.
Alliance Teaching Practice undertakes the teaching of our future Healthcare Professionals.
There are 4 sites across Coventry.
City of Coventry Health Centre
Foleshill Surgery
Job responsibilities
Main Duties
Arrive in good time to start the session promptly and remain on the premises until all patients have been seen and/or the session has finished.
To meet and greet patients, members of the public and visitors in a friendly and courteous manner
Offer general assistance to the ATP team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.
Facilitate effective communication between patients, members the ATP team and CRGPA
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
Provide an efficient, courteous and responsive reception and telephone service to the public
Participate in new initiatives and future changes in service delivery improvements.
Support the Team in promoting equal opportunities in the workplace and delivering services which are accessible and appropriate to the diverse needs of service users.
Actively pursue own personal development and take full advantage of training provided.
Appointments
Process appointment requests by triaging all calls, dealing sympathetically and assessing priorities and initiating action as required.
Pull/fill notes for Practices and update as necessary
Hand completed repeat prescriptions to patients
Play an active role in the co-ordination, and review of patient surveys e.g. Friends and Family Test
Offer solutions and actively listen to patients to resolve issues.
Check patients in on arrival at the surgery
Check that all patients contact details are correct upon arrival
Monitor flow of patients into consulting and treatment rooms
Operations
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Deal with all general enquiries
Carry out a range of administration duties including word processing and data inputting duties as required (EMIS), fax, photocopy and post.
Patient Registrations
Process new patient registrations and change of patient details, using appropriate systems
Ensure that up to date and comprehensive information is available at all times through liaison with other Team members
Facilities
Tidy doctors rooms and replenish supplies of forms on completion of sessions
Keeping the reception area tidy and free from obstructions and clutter
Keeping the reception well-stocked with stationery and other supplies
Have a thorough knowledge of all practice procedures and work in accordance of approved protocols.
Ensure building security- have a thorough knowledge of doors/ windows/alarm
Other Tasks
Participate in performance review meetings, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Undertake a variety of administrative duties to assist in the smooth running of the service including the provision of clerical support to clinical staff and other members of the ATP team, or any other duties as requested by line manager
Contributing to the development and improvement of services to patients
Play an active role in the induction/ training of new staff members
Support with the delivery of other targeted services delivered by Coventry and Rugby GP Alliance
The duties of the post may be reviewed and, if appropriate, changed by discussion with the post holder to ensure the provision of effective and efficient services.
Person Specification
Qualifications
- Educated to GCSE level or equivalent NVQ or equivalent in Administration/Customer Service
- ECDL or equivalent
Attributes
- Understanding of confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to work as part of an integrated multi-skilled team
- Approachable
- Able to use own initiative
- Able to work under pressure
Experience
- Experience of Microsoft Office applications Experience of team working
- Customer service experience Working in a public reception environment Working with EMIS Previous receptionist experience
Flexibility
- Ability to work flexibly between the hours of 8am til 6:30pm Monday to Friday.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Patient Support Officer (Receptionist) employer: Coventry And Rugby GP Alliance
Contact Detail:
Coventry And Rugby GP Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Officer (Receptionist)
✨Tip Number 1
Get to know the practice! Research Alliance Teaching Practice and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your previous receptionist experience and how it relates to the Patient Support Officer role.
✨Tip Number 3
Network like a pro! Connect with current or former employees of the practice on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Support Officer (Receptionist)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our team.
Tailor Your Experience: Make sure to highlight any previous receptionist experience, especially in a GP practice setting. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Friendly and Approachable: Since this role is all about making patients feel at ease, use a warm and friendly tone in your application. Show us that you have the caring nature we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Coventry And Rugby GP Alliance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Support Officer. Familiarise yourself with the job description and think about how your previous experience aligns with the duties listed, especially in a GP practice setting.
✨Showcase Your People Skills
As this role requires a friendly and caring nature, be prepared to share examples of how you've successfully interacted with patients or customers in the past. Highlight any experiences where you’ve put someone at ease or resolved an issue effectively.
✨Demonstrate Your Organisational Skills
The job involves managing appointments and maintaining information systems. Be ready to discuss how you stay organised and prioritise tasks, especially in a busy environment. You might even want to mention specific tools or methods you use to keep everything on track.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the practice. Consider asking about team dynamics, training opportunities, or how they handle patient feedback. It’s a great way to demonstrate your enthusiasm for the position.