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- Tasks: Welcome patients and manage enquiries in a busy, friendly environment.
- Company: Join the supportive team at Whitestone Surgery in Nuneaton.
- Benefits: Gain valuable experience in healthcare and develop your skills.
- Why this job: Be part of a dynamic team making a real difference in patient care.
- Qualifications: GCSEs or equivalent; customer service experience preferred.
- Other info: Opportunities for personal growth and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking to contribute your skills in a dynamic and supportive environment? A fantastic opportunity to join the team at Whitestone Surgery in Nuneaton. We are currently seeking a driven and dedicated individual to fill the role of Receptionist at our Practice. Our Receptionists play a vital role as part of a busy team. In this position, you will provide a friendly welcome to all patients, visitors and callers and act as a main point of contact for all general enquiries. This role will require you to maintain information and monitoring systems, and to support the demands of the service.
You will work as part of the Reception Team, providing general assistance to the whole practice team and contributing to the achievement of its objectives. At Coventry and Rugby GP Alliance, we pride ourselves on fostering a culture of innovation, growth, and continuous learning. As a member of our team, you'll have the opportunity to work alongside talented professionals who are committed to delivering excellence and driving positive change within our industry.
If you're excited by the prospect of tackling new challenges, collaborating with a dynamic team, and helping shape the future of our organisation, we would love to hear from you! Apply today and take the first step toward an exciting new chapter in your career.
Main duties of the job- Arrive in good time to start the session promptly and remain on the premises until all patients have been seen and/or the session has finished.
- To meet and greet patients, members of the public and visitors in a friendly and courteous manner.
- Offer general assistance to the practice team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.
- Process appointment requests by triaging all calls, dealing sympathetically and assessing priorities and initiating action as required.
- Hand completed repeat prescriptions to patients.
- Offer solutions and actively listen to patients to resolve issues.
- Check patients in on arrival at the surgery.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Deal with all general enquiries.
- Process new patient registrations and change of patient details, using appropriate systems.
- Ensure that up to date and comprehensive information is available at all times through liaison with other Team members.
- Tidy doctors rooms and replenish supplies of forms on completion of sessions.
- Keeping the reception area tidy and free from obstructions and clutter.
- Keeping the reception well-stocked with stationery and other supplies.
- Have a thorough knowledge of all practice procedures and work in accordance with approved protocols.
- Ensure building security - have a thorough knowledge of doors/windows/alarm.
- Participate in performance review meetings, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Undertake a variety of administrative duties to assist in the smooth running of the service including the provision of clerical support to clinical staff and other members of the practice team, or any other duties as requested by line manager.
- Contributing to the development and improvement of services to patients.
- Play an active role in the induction/training of new staff members.
- Support with the delivery of other targeted services delivered by Coventry and Rugby GP Alliance.
This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in line with changing business need in consultation with the post holder.
Person Specification- Educated to GCSE level or equivalent.
- NVQ or equivalent in Administration/Customer Service.
- ECDL or equivalent.
- Experience of Microsoft Office applications.
- Experience of team working.
- Working in a public reception.
- Working with SystmOne.
- Previous receptionist experience.
- Previous administration experience.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Bank Receptionist - Whitestone Surgery in Nuneaton employer: Coventry And Rugby GP Alliance
Contact Detail:
Coventry And Rugby GP Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Receptionist - Whitestone Surgery in Nuneaton
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Research Whitestone Surgery and understand what they value in their receptionists. This will help you tailor your approach when you get the chance to chat with them.
✨Tip Number 2
When you get an interview, don’t just sit back and wait for questions. Prepare some thoughtful ones about the team and the practice. It shows you’re genuinely interested and ready to contribute to their dynamic environment.
✨Tip Number 3
Practice makes perfect! Do a mock interview with a friend or family member. This will help you feel more confident and articulate when discussing your skills and how they fit into the role of a receptionist.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to embrace the digital side of the job.
We think you need these skills to ace Bank Receptionist - Whitestone Surgery in Nuneaton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our friendly team at Whitestone Surgery.
Tailor Your Application: Make sure to tailor your application to the specific role of Bank Receptionist. Highlight your relevant experience in customer service and administration, and mention any familiarity with systems like SystmOne. This will show us that you’re a great fit for the position!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate applications that are easy to read and get straight to the important bits about your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Coventry And Rugby GP Alliance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Bank Receptionist at Whitestone Surgery. Familiarise yourself with the job description and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your People Skills
As a receptionist, you'll be the first point of contact for patients and visitors. Practice your greeting and how you would handle various scenarios, like dealing with a frustrated patient or answering general enquiries. Role-playing with a friend can help you feel more comfortable and prepared for real-life situations.
✨Showcase Your Team Spirit
Whitestone Surgery values teamwork, so be ready to discuss your experience working in a team environment. Think of examples where you've collaborated effectively with others, supported colleagues, or contributed to a positive workplace culture. This will demonstrate that you can fit into their dynamic team.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones that show your interest in the practice and its goals. For example, you could ask about opportunities for professional development or how the team collaborates to improve patient services. This shows you're not just looking for any job, but are genuinely interested in contributing to their success.
