Receptionist - Hodge Hill Family Practice in Birmingham

Are you looking to contribute your skills in a dynamic and supportive environment? A fantastic opportunity to join our team at Hodge Hill Family Practice in Birmingham has become available. We are currently seeking a driven and dedicated individual to fill the role of Receptionist at our Practice. Our Receptionists play a vital role as part of a busy team. In this position, you will provide a friendly welcome to all patients, visitors and callers and act as a main point of contact for all general enquiries. This role will require you to maintain information and monitoring systems, and to support the demands of the service. You will work as part of the Reception Team, providing general assistance to the whole practice team and contributing to the achievement of its objectives.

At Coventry and Rugby GP Alliance, we pride ourselves on fostering a culture of innovation, growth, and continuous learning. As a member of our team, you'll have the opportunity to work alongside talented professionals who are committed to delivering excellence and driving positive change within our industry. If you're excited by the prospect of tackling new challenges, collaborating with a dynamic team, and helping shape the future of our organisation, we would love to hear from you! Apply today and take the first step toward an exciting new chapter in your career.

Main duties of the job

• Arrive in good time to start the session promptly and remain on the premises until all patients have been seen and/or the session has finished.
• To meet and greet patients, members of the public and visitors in a friendly and courteous manner.
• Offer general assistance to the practice team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.
• Process appointment requests by triaging all calls, dealing sympathetically and assessing priorities and initiating action as required.
• Hand completed repeat prescriptions to patients.
• Check patients in on arrival at the surgery.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Process new patient registrations and change of patient details, using appropriate systems.
• Tidy doctors' rooms and replenish supplies of forms on completion of sessions.
• Keep the reception area tidy and free from obstructions and clutter.
• Ensure building security - have a thorough knowledge of doors/windows/alarm.

About us

Coventry & Rugby GP Alliance is a private company limited by shares, wholly owned by local Coventry and Rugby GP practices. As a GP led organisation, we represent 54 GP Practice shareholders and cover nearly 420,000 patients. We take pride in offering a robust range of benefits to support our employees, including:

• Annual Leave: Enjoy 27 days of annual leave for full-time employees, in addition to bank holidays.
• Sick Pay: Our enhanced sick pay policy ensures you are supported during times of illness.
• Pension Scheme: Access to the NHS pension scheme to secure your financial future.
• Enhanced Maternity Leave: We provide generous maternity leave to support new parents.
• Paternity Leave: We also offer paternity leave to allow new fathers to bond with their newborns.
• Blue Light Discounts: Take advantage of exclusive discounts available for our staff.
• Employee Assistance Network: Access support through our employee advice network for personal and professional challenges 365 days a year 24/7.
• Internal Awards: We recognise and celebrate the achievements of our staff through internal awards.
• Exclusive Discounts: Benefit from a variety of discounts that enhance your overall employee experience.

Job responsibilities

• Participate in performance review meetings, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Undertake a variety of administrative duties to assist in the smooth running of the service including the provision of clerical support to clinical staff and other members of the practice team, or any other duties as requested by line manager.
• Contributing to the development and improvement of services to patients.
• Play an active role in the induction/training of new staff members.
• Support with the delivery of other targeted services delivered by Coventry and Rugby GP Alliance.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in line with changing business need in consultation with the post holder.

Person Specification

• Educated to GCSE level or equivalent NVQ or equivalent in Administration/Customer Service ECDL or equivalent.
• Experience of Microsoft Office applications.
• Experience of team working.
• Working in a public reception.
• Working with SystmOne.
• Previous receptionist experience.
• Previous administration experience.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.