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- Tasks: Be the friendly face of our surgery, welcoming patients and supporting the team.
- Company: Join Whitestone Surgery, a caring practice dedicated to high-quality patient care.
- Benefits: Earn £12.21 per hour with flexible working hours and opportunities for personal development.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: GCSEs or equivalent, customer service skills, and a team player attitude.
- Other info: Dynamic role with opportunities for training and career growth.
The predicted salary is between 12 - 16 £ per hour.
Whitestone Surgery in Nuneaton is looking for a Receptionist to join our team. The Receptionist will be a friendly, professional first point of contact for patients, visitors and callers, and will support the practice team in delivering high quality patient care.
Responsibilities
- Arrive in good time to start the session promptly and remain on the premises until all patients have been seen and the session has finished.
- Meet and greet patients, members of the public and visitors in a friendly and courteous manner.
- Offer general assistance to the practice team and project a professional image to patients and visitors, in person or via the telephone.
- Facilitate effective communication between patients, the practice team and other stakeholders.
- Ensure an effective and efficient reception service is provided to patients and visitors.
- Provide an efficient, courteous and responsive reception and telephone service to the public.
- Participate in new initiatives and improvements in service delivery; promote equal opportunities and accessibility for service users.
- Actively pursue personal development and take advantage of training provided.
Appointments
- Process appointment requests by triaging calls, assessing priorities and initiating action as required.
- Handle completed repeat prescriptions to patients.
- Offer solutions and actively listen to patients to resolve issues.
- Chaperone during consultations as requested and check patients in on arrival.
- Check contact details on arrival and monitor patient flow into consulting and treatment rooms.
Operations
- Receive, assist and direct patients to the appropriate service or healthcare professional in a courteous, efficient manner.
- Deal with general enquiries and collate patient data as directed.
- Carry out a range of administration duties including word processing and data input (SystmOne) and other duties as required.
Patient Registrations
- Process new patient registrations and changes of details using appropriate systems.
- Ensure up-to-date information is available through liaison with team members.
Facilities
- Keep reception area tidy and stocked; replenish forms and supplies; maintain security and knowledge of building procedures.
Other Tasks
- Participate in performance review meetings and maintain your own personal/professional development records.
- Undertake administrative duties to support the service and assist clinical staff and the practice team.
- Support other targeted services delivered by Coventry and Rugby GP Alliance; participate in induction/training of new staff as needed.
Qualifications
Essential
- Educated to GCSE level or equivalent
- NVQ or equivalent in Administration/Customer Service
- Experience of Microsoft Office applications
- Experience of team working
Desirable
- ECDL or equivalent
- Customer service experience
- Working in a public reception environment
- Working with SystmOne
- Previous receptionist experience
- Previous administration experience
This post is subject to a Disclosure and Barring Service check (DBS). The employer is Coventry and Rugby GP Alliance, Whitestone Surgery, 82 Bulkington Lane, Nuneaton, Warwickshire CV11 4SB. Salary: £12.21 per hour. Contract: Bank. Working pattern: Flexible working.
Bank Receptionist - Whitestone Surgery employer: Coventry And Rugby GP Alliance
Contact Detail:
Coventry And Rugby GP Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Receptionist - Whitestone Surgery
✨Tip Number 1
Get to know the practice! Research Whitestone Surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with greeting people and handling inquiries professionally.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the work culture and might even give you a heads-up about job openings. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else. Don’t miss out!
We think you need these skills to ace Bank Receptionist - Whitestone Surgery
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any customer service or reception experience you have, and how it relates to the responsibilities listed in the job description.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and make sure it’s easy to read. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Coventry And Rugby GP Alliance
✨Know the Practice Inside Out
Before your interview, take some time to research Whitestone Surgery. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Practice Your People Skills
As a Bank Receptionist, you'll be the first point of contact for patients and visitors. Practise your greeting and how you would handle various scenarios, like dealing with a frustrated patient or answering common queries. Role-playing with a friend can really help!
✨Showcase Your Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully handled busy periods or prioritised tasks. This is crucial for ensuring smooth operations at the reception.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in this role. This shows that you're engaged and serious about contributing to their team.
