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- Tasks: Provide top-notch customer support via phone and email while managing exam-related admin tasks.
- Company: Join a prestigious International Examining Body known for its commitment to excellence in education.
- Benefits: Enjoy a fixed-term contract with opportunities for growth and valuable experience in a dynamic environment.
- Why this job: Make a real impact in the education sector while enhancing your administrative skills and working with a passionate team.
- Qualifications: Experience in customer service, strong organisational skills, and a positive attitude are essential.
- Other info: Two positions available: one for 6 months and another for 18 months.
The predicted salary is between 24000 - 36000 £ per year.
Are you a proactive, people-focused professional with a passion for delivering exceptional customer service? Our client, a renowned International Examining Body, is seeking a bright and enthusiastic Customer Support Administrator to join their busy team on a fixed term basis.
This is a fantastic opportunity for someone who thrives in a fast-paced environment and brings a strong background in customer support, paired with excellent organisational skills. If you have a keen interest in music and enjoy helping others, this role offers the perfect platform to make an impact while building on your administrative experience.
Within this role you will:
- Deliver outstanding front-line customer service, via phone and email correspondence to a range of stakeholders
- Managing exam-related administration with exceptional attention to detail
- Supporting the planning and scheduling of assessments across multiple locations
- Reviewing and improving processes to ensure a positive customer journey
- Collaborating with internal teams to support global delivery operations
The ideal candidate will have:
- Proven experience in a customer service handling queries
- Strong administrative skills with a high level of accuracy and organisation
- Confident written and verbal communication skills
- Ability to manage multiple tasks and priorities in a busy environment
- A team player with a positive, solutions-focused attitude
- Familiarity with CRM systems or databases is a plus
If you’re highly organised, thrive in a service-led environment, and have excellent phone based experience handling customer queries, than please get in touch by sending your CV to us today!
To apply, please send your CV to Covent Garden Recruitment.
Covent Garden Recruitment is acting as an employment agency in relation to this vacancy.
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Customer Support Administrator Fixed Term (Education Sector) employer: Covent Garden Recruitment
Contact Detail:
Covent Garden Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator Fixed Term (Education Sector)
✨Tip Number 1
Familiarise yourself with the specific customer service challenges in the education sector. Understanding the unique needs of students and educational institutions can help you tailor your approach during interviews.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this position.
✨Tip Number 3
Showcase your communication skills by practising responses to common customer service scenarios. Being able to articulate your thought process clearly will impress interviewers and show that you're ready to handle queries effectively.
✨Tip Number 4
Research the company and its values, especially their approach to customer service. Tailoring your answers to align with their mission can set you apart from other candidates and demonstrate your genuine interest in the role.
We think you need these skills to ace Customer Support Administrator Fixed Term (Education Sector)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and administrative skills. Use specific examples that demonstrate your ability to handle queries and manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your interest in the education sector. Mention your enthusiasm for music if applicable, and explain how your skills align with the role's requirements.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided front-line customer support or managed administrative tasks. Detail your familiarity with CRM systems or databases, as this could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Covent Garden Recruitment
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight how you handled difficult situations and resolved queries effectively, as this role heavily focuses on front-line support.
✨Demonstrate Organisational Abilities
Be ready to discuss how you manage multiple tasks and priorities. Share strategies or tools you use to stay organised, especially in a fast-paced environment, as this will be crucial for the role.
✨Familiarise Yourself with the Company
Research the International Examining Body and understand their mission, values, and the services they provide. This knowledge will help you tailor your responses and show genuine interest during the interview.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the team dynamics, the challenges faced in the role, or the company's approach to customer service. This shows your enthusiasm and willingness to engage with the role and the company.
