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- Tasks: Provide top-notch customer support via phone and email while managing exam-related admin tasks.
- Company: Join a prestigious International Examining Body known for its commitment to education.
- Benefits: Enjoy a fixed-term contract with opportunities for growth and development in a dynamic environment.
- Why this job: Make a real impact in the education sector while enhancing your administrative skills and working with a passionate team.
- Qualifications: Experience in customer service, strong organisational skills, and a positive attitude are essential.
- Other info: Two positions available: one for 6 months and another for 18 months.
The predicted salary is between 28800 - 43200 £ per year.
Are you a proactive, people-focused professional with a passion for delivering exceptional customer service? Our client, a renowned International Examining Body, is seeking a bright and enthusiastic Customer Support Administrator to join their busy team on a fixed term basis.
This is a fantastic opportunity for someone who thrives in a fast-paced environment and brings a strong background in customer support, paired with excellent organisational skills. If you have a keen interest in music and enjoy helping others, this role offers the perfect platform to make an impact while building on your administrative experience.
Within this role you will:
Deliver outstanding front-line customer service, via phone and email correspondence to a range of stakeholders
Managing exam-related administration with exceptional attention to detail
Supporting the planning and scheduling of assessments across multiple locations
Reviewing and improving processes to ensure a positive customer journey
Collaborating with internal teams to support global delivery operations
The ideal candidate will have:
Proven experience in a customer service handling queries
Strong administrative skills with a high level of accuracy and organisation
Confident written and verbal communication skills
Ability to manage multiple tasks and priorities in a busy environment
A team player with a positive, solutions-focused attitude
Familiarity with CRM systems or databases is a plus
If you\’re highly organised, thrive in a service-led environment, and have excellent phone based experience handling customer queries, than please get in touch by sending your CV to us today!
To apply, please send your CV to Covent Garden Recruitment.
Covent Garden Recruitment is acting as an employment agency in relation to this vacancy.
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Customer Support Administrator Fixed Term (Education Sector) employer: Covent Garden Recruitment
Contact Detail:
Covent Garden Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator Fixed Term (Education Sector)
✨Tip Number 1
Familiarise yourself with the education sector and the specific challenges it faces. Understanding the nuances of customer support in this field will help you stand out during interviews.
✨Tip Number 2
Showcase your passion for music, as it’s mentioned in the job description. Highlight any relevant experiences or interests that demonstrate your enthusiasm for the subject, which can resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your experience with CRM systems or databases. Even if you haven't used them extensively, showing a willingness to learn and adapt can make a positive impression.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role involves significant interaction with stakeholders, being able to articulate your thoughts clearly will be crucial during the interview process.
We think you need these skills to ace Customer Support Administrator Fixed Term (Education Sector)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and administrative skills. Use specific examples that demonstrate your ability to handle queries and manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your interest in the education sector. Mention your familiarity with CRM systems if applicable, and explain how your skills align with the role's requirements.
Highlight Relevant Experience: In your application, emphasise any previous roles where you delivered front-line customer service or managed exam-related administration. Detail your attention to detail and organisational skills, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Covent Garden Recruitment
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved issues effectively, as this role heavily focuses on handling queries and providing support.
✨Demonstrate Organisational Abilities
Be ready to discuss how you manage multiple tasks and priorities. Share techniques or tools you use to stay organised, especially in a fast-paced environment, as this is crucial for the Customer Support Administrator role.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems or databases, be sure to mention it. If not, do a bit of research on common systems used in customer support to show your willingness to learn and adapt.
✨Express Your Passion for Education and Music
Since the role is within the education sector and involves music, share your interest in these areas. This can help you connect with the interviewers and demonstrate your enthusiasm for the position.
