At Firmdale
Hotels, we pride ourselves on our collection of unique, award-winning hotels
located in the heart of London and New York. Our hotels are known for their
vibrant, stylish interiors and exceptional service. We believe in creating an
unforgettable experience for our guests, making every stay special through
personalised service and attention to detail.
We have an
exciting opportunity for a dedicated and enthusiastic Reservations Agent to
join our esteemed team at the Covent Garden Hotel. As a Reservations Agent, you
will play a crucial role in delivering outstanding service to our guests,
ensuring every interaction is memorable and exceeds expectations.
Responsibilities:
- Provide
inspirational and personalised service to guests, ensuring all inquiries are
handled with the utmost care and professionalism - Collaborate
with the front office team to manage reservations efficiently and accurately. - Demonstrate
excellent attention to detail when handling guest information and special
requests. - Utilise
your knowledge of our hotel rooms, facilities, and services to confidently
recommend rates and packages to guests and external agents. - Maintain
impeccable presentation and a warm, welcoming demeanour at all times. - Foster
strong relationships with guests and team members through effective
communication and interpersonal skills.
What you Need:
- A team
player with a keen willingness to collaborate and contribute to the success of
the team. - A
customer-focused individual who is passionate about delivering exceptional
service. - An
engaging communicator with warmth and impeccable presentation skills. - A
detail-oriented professional who strives for excellence in every task. - Enthusiastic
and energetic, with a genuine passion for hospitality and guest satisfaction.
What We Offer:
- We offer a competitive salary plus service charge and
benefits to be discussed at venue - Access to Stream our financial wellbeing app. Stream your
accrued earnings before pay day, benefit from everyday savings and real time
financial coaching. - Health cash plan (including contributions towards
dental, optical, alternative and complementary therapies) - Discounted cinema tickets, gym membership, travel,
retailers and restaurants - Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted
personal dry cleaning - Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully
funded English lessons - Regular social events, team activities, and fitness
sessions - Benefits like cycle to work scheme and annual long service
awards - One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa
discounts, and product perks - And much more!!
About Us
Set on historic Monmouth Street, in one of London's most loved and lively
neighbourhoods, Covent Garden Hotel sits at the heart of the city's theatre
district. With the Royal Opera House, Covent Garden Piazza and Neal's Yard all
close by, and independent boutiques, cafés and bars lining the surrounding
streets, it's a location that buzzes with energy and creativity.
At Covent Garden Hotel, each room is individually designed by Kit Kemp with
her characteristic flair, reflecting the spirit of the neighbourhood. To work
here is to be part of a team that brings energy, commitment and pride to
everything they do, delivering warm and memorable guest experiences in one of
London's most vibrant addresses.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim
and Kit Kemp. Today, Firmdale has grown to include hotels and private
residences across London and New York as well restaurants, bars, spas, an
online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to
an inclusive workplace. Please let us know if you need adjustments during the
recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.
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Reservations Agent employer: Covent Garden Hotel
Covent Garden Hotel is an excellent employer, offering a vibrant work culture that celebrates teamwork and a shared passion for hospitality. With flexible scheduling and competitive salaries complemented by service charge and employee benefits, staff are encouraged to grow and thrive in their roles while contributing to unforgettable dining experiences in the heart of London.
