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- Tasks: Be the welcoming face of our prestigious hotel and create unforgettable guest experiences.
- Company: Join Firmdale Hotels, a celebrated collection of luxury boutique hotels in London and New York.
- Benefits: Enjoy competitive pay, flexible scheduling, health plans, and exclusive discounts.
- Other info: Join an award-winning team with ongoing training and exciting social events.
- Why this job: Develop your skills in a dynamic team while making guests feel valued and cared for.
- Qualifications: Confidence, excellent communication, attention to detail, and a passion for customer service.
The predicted salary is between 33280 - 36400 £ per year.
Are you ready to become the welcoming face of one of London's most prestigious hotels? Firmdale Hotels invites you to join our highly successful team at the Covent Garden Hotel as a Receptionist. Our award-winning hospitality group is renowned for its beautifully designed boutique hotels, exceptional service, and vibrant atmosphere.
Firmdale Hotels is a celebrated collection of luxury boutique hotels located in the heart of London and New York. With a commitment to unique design, outstanding comfort, and exemplary service, we provide our guests with unforgettable experiences. At Firmdale, we believe our team members are our greatest asset, and we are dedicated to fostering a supportive and rewarding work environment.
As a Receptionist at the Covent Garden Hotel, you will play a crucial role in creating a warm and inviting atmosphere for our guests. You will be the first point of contact, ensuring every guest feels valued and cared for from the moment they arrive. This is an exciting opportunity to develop your skills and grow within a dynamic and supportive team.
Responsibilities:- Greet and welcome guests with a warm, friendly demeanour
- Manage check-in and check-out procedures efficiently
- Provide guests with information about hotel services, amenities, and local attractions
- Handle guest inquiries and resolve any issues promptly and professionally
- Coordinate with other departments to ensure seamless guest experiences
- Maintain impeccable presentation and attention to detail in the front office area
- Confidence and excellent communication skills to engage with guests
- Strong attention to detail, organisational, and interpersonal skills
- A team player with a keen willingness to contribute to team success
- A customer-focused attitude with a passion for providing inspirational service
- Enthusiasm, warmth, and impeccable presentation
- Competitive hourly rate of £16.00 - £17.50 inclusive of service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!
Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year Helle Jensen Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure IT List best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Receptionist employer: Covent Garden Hotel
Contact Detail:
Covent Garden Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Firmdale Hotels and the Covent Garden Hotel. Familiarise yourself with their services, amenities, and unique design. This will not only impress them but also help you answer questions more confidently.
✨Tip Number 2
Practice your warm welcome! As a Receptionist, your first impression is key. Practice greeting guests with a friendly smile and engaging tone. You want to convey warmth and professionalism right from the start!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've handled guest inquiries or resolved issues in the past. Highlighting your customer-focused attitude will show that you're the perfect fit for their team.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Firmdale Hotels website. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining their amazing team.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Receptionist role at Firmdale Hotels. Highlight your relevant experience and skills that match what we’re looking for, like your attention to detail and customer-focused attitude.
Be Professional Yet Friendly: Remember, as a Receptionist, you’ll be the first point of contact for our guests. Use a friendly tone in your application while maintaining professionalism. This balance is key to making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Covent Garden Hotel
✨Know the Company Inside Out
Before your interview, take some time to research Firmdale Hotels. Familiarise yourself with their values, awards, and what makes them stand out in the hospitality industry. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Practice Your Greeting
As a Receptionist, your first impression is crucial. Practice a warm and friendly greeting that reflects the welcoming atmosphere of the Covent Garden Hotel. You might even want to role-play with a friend to get comfortable with how you’ll introduce yourself and engage with guests.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult guest or what exceptional service means to you. Prepare specific examples from your past experiences that demonstrate your customer-focused attitude and problem-solving skills.
✨Dress to Impress
Presentation matters in hospitality! Make sure you choose an outfit that reflects the impeccable standards of Firmdale Hotels. Aim for smart, professional attire that makes you feel confident and ready to represent the hotel’s brand.