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- Tasks: Lead a dynamic team to deliver exceptional room service experiences.
- Company: Join the award-winning Firmdale Hotels, known for luxury and unique design.
- Benefits: Competitive salary, flexible scheduling, and access to wellness resources.
- Why this job: Be part of a passionate team making unforgettable guest experiences.
- Qualifications: Experience in team leadership and a passion for customer service.
- Other info: Enjoy regular social events and opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Are you a natural leader with a passion for hospitality? Are you seeking an opportunity to thrive in a dynamic environment where excellence is not just a goal but a way of life? Look no further than Firmdale Hotels! At Firmdale Hotels, we pride ourselves on delivering unforgettable experiences to our guests, and our Covent Garden Hotel is no exception. We are currently seeking a dedicated Room Service Supervisor to join our highly successful team.
As a Room Service Supervisor, you will play a pivotal role in ensuring the seamless operation of our hotel room service. Working closely with senior management and team members, you will be responsible for upholding the highest standards of customer service, consistently exceeding the expectations of our discerning guests.
What you Need:
- Experience of leading and managing a team
- Excellent attention to detail
- Passion for providing first-class customer service
- Strong organizational and communication skills
What We Offer:
- Competitive salary plus service charge to be discussed at venue.
- Access to Wagestream financial wellbeing app for discounts, coaching, and early wage access
- Complimentary meals and provided uniform
- Dry cleaning service for work attire and discounted personal dry cleaning
- Increased holiday allowance based on length of service
- Flexible scheduling without split shifts
- Season ticket loan for convenient commuting
- Referral bonus scheme for recommending top talent
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service rewards
- Exclusive discounts at Design Hotels and charitable volunteering opportunities
- Staff sales, spa discounts, and product perks
- And much more!
If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we would love to hear from you! Apply now to join our passionate team and be part of something extraordinary. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Room Service Supervisor in London employer: Covent Garden Hotel
Contact Detail:
Covent Garden Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Service Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Firmdale Hotels. A friendly chat can open doors and give you insider info about the company culture.
✨Tip Number 2
Prepare for the interview by researching Firmdale Hotels thoroughly. Know their values, recent awards, and what makes them stand out in the hospitality scene. This will show your genuine interest and help you connect with the interviewers.
✨Tip Number 3
Practice your leadership stories! As a Room Service Supervisor, you'll need to demonstrate your ability to lead a team. Think of specific examples where you've excelled in customer service or resolved conflicts effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Firmdale family. Let’s get you that dream job!
We think you need these skills to ace Room Service Supervisor in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your dedication to providing first-class customer service and how you’ve gone above and beyond for guests in the past.
Highlight Your Leadership Skills: As a Room Service Supervisor, leadership is key. Make sure to include examples of how you've successfully led a team, managed challenges, and maintained high standards. We want to see how you inspire others!
Be Detail-Oriented: Attention to detail is crucial in our industry. In your application, mention instances where your keen eye for detail made a difference, whether it was in service delivery or team management. It shows us you care about excellence!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Covent Garden Hotel
✨Know Your Stuff
Before the interview, make sure you research Firmdale Hotels and their values. Understand their commitment to exceptional service and how they create unforgettable experiences for guests. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Room Service Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your communication skills and how you motivate others to achieve excellence.
✨Attention to Detail is Key
Firmdale Hotels prides itself on high standards, so be ready to discuss how you ensure attention to detail in your work. Bring up specific instances where your meticulous nature has positively impacted customer service or operational efficiency.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you. Consider asking about training opportunities or team dynamics.
