At a Glance
- Tasks: Deliver exceptional service and manage guest reservations with a personal touch.
- Company: Join the award-winning Firmdale Hotels, known for stylish interiors and top-notch service.
- Benefits: Earn £16-£17.50 per hour, enjoy flexible scheduling, and access exclusive discounts.
- Other info: Enjoy ongoing training, social events, and opportunities for professional growth.
- Why this job: Be part of a vibrant team creating unforgettable experiences for guests in luxury hotels.
- Qualifications: Passion for hospitality, excellent communication skills, and attention to detail.
The predicted salary is between 16 - 17.5 £ per hour.
At Firmdale Hotels, we pride ourselves on our collection of unique, award-winning hotels located in the heart of London and New York. Our hotels are known for their vibrant, stylish interiors and exceptional service. We believe in creating an unforgettable experience for our guests, making every stay special through personalised service and attention to detail.
We have an exciting opportunity for a dedicated and enthusiastic Reservations Agent to join our esteemed team at the Covent Garden Hotel. As a Reservations Agent, you will play a crucial role in delivering outstanding service to our guests, ensuring every interaction is memorable and exceeds expectations.
Responsibilities
- Provide inspirational and personalised service to guests, ensuring all inquiries are handled with the utmost care and professionalism.
- Collaborate with the front office team to manage reservations efficiently and accurately.
- Demonstrate excellent attention to detail when handling guest information and special requests.
- Utilise your knowledge of our hotel rooms, facilities, and services to confidently recommend rates and packages to guests and external agents.
- Maintain impeccable presentation and a warm, welcoming demeanour at all times.
- Foster strong relationships with guests and team members through effective communication and interpersonal skills.
What you Need
- A team player with a keen willingness to collaborate and contribute to the success of the team.
- A customer-focused individual who is passionate about delivering exceptional service.
- An engaging communicator with warmth and impeccable presentation skills.
- A detail-oriented professional who strives for excellence in every task.
- Enthusiastic and energetic, with a genuine passion for hospitality and guest satisfaction.
What We Offer
- Competitive hourly rate of £16.00- £17.50 inclusive of service charge.
- Access to Wagestream our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Reservations Agent employer: Covent Garden Hotel - Reservations
At Firmdale Hotels, we are dedicated to fostering a vibrant and inclusive work culture that prioritises exceptional service and employee growth. As a Reservations Agent at our Covent Garden Hotel, you will enjoy competitive pay, flexible scheduling, and numerous benefits including access to financial wellbeing resources, ongoing training, and exclusive discounts, all while being part of a passionate team committed to creating unforgettable guest experiences in the heart of London.
Contact Details:
Covent Garden Hotel - Reservations Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Covent Garden Hotel - Reservations. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Covent Garden Hotel - Reservations
Don't be shy about reaching out to Covent Garden Hotel - Reservations directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Covent Garden Hotel - Reservations and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Covent Garden Hotel - Reservations
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
