At a Glance
- Tasks: Create unforgettable dining experiences and manage multiple tables with seamless service.
- Company: Join the award-winning Firmdale Hotels, known for luxury and excellence in hospitality.
- Benefits: Earn £17.00 - £18.00 per hour, enjoy flexible scheduling, and access exclusive discounts.
- Other info: Enjoy regular social events, ongoing training, and opportunities for professional growth.
- Why this job: Be part of a dynamic team in a vibrant environment while developing your hospitality skills.
- Qualifications: Experience in busy restaurants and a passion for outstanding customer service are essential.
The predicted salary is between 17 - 18 £ per hour.
Are you passionate about hospitality and thrive in a dynamic, fast-paced environment? Firmdale Hotels, renowned for our commitment to excellence and luxurious experiences, is seeking a dedicated Head Waiter to join our highly successful team at the prestigious Covent Garden Hotel. Firmdale Hotels is an award‑winning boutique hotel group with a reputation for excellence in design, service, and hospitality. Our collection of unique, individually designed hotels offers our guests an unparalleled experience in some of the most vibrant neighbourhoods of London and New York.
As a Head Waiter at the Covent Garden Hotel, you will play a pivotal role in creating memorable dining experiences for our guests. You will manage multiple tables, ensure seamless service, and uphold our high standards of hospitality.
Responsibilities:- Greet and interact with guests, taking orders, making menu recommendations, and ensuring their needs are met.
- Deliver food and beverages efficiently, ensuring accuracy and timeliness.
- Process payments accurately and efficiently.
- Anticipate and address guest needs promptly, ensuring a memorable dining experience.
- Ability to maintain composure and efficiency in a high-pressure, fast-paced environment.
- Enthusiastic and knowledgeable about food and beverages, with a keen interest in menu offerings.
- Previous experience in a busy restaurant setting is essential.
- Meticulous and precise in service delivery.
- Dedicated to providing outstanding customer service.
- Strong organisational abilities to manage multiple tasks simultaneously.
- Excellent verbal and interpersonal communication skills.
- Ability to work collaboratively within a team to ensure smooth operations.
- Hourly rate of £17.00 - £18.00 inclusive of service charge.
- Access to Wagestream, our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Head Waiter employer: Covent Garden Hotel - Food and Beverage
Firmdale Hotels is an exceptional employer, offering a vibrant work culture that prioritises excellence in hospitality and employee well-being. As a Head Waiter at the prestigious Covent Garden Hotel, you will enjoy competitive pay, flexible scheduling, and numerous benefits including health plans, ongoing training, and opportunities for professional growth, all within a supportive and inclusive environment. Join our award-winning team and be part of creating unforgettable experiences in one of London's most dynamic locations.
Contact Details:
Covent Garden Hotel - Food and Beverage Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Covent Garden Hotel - Food and Beverage. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Covent Garden Hotel - Food and Beverage
Don't be shy about reaching out to Covent Garden Hotel - Food and Beverage directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Covent Garden Hotel - Food and Beverage and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Covent Garden Hotel - Food and Beverage
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
