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For Companies At a Glance
- Tasks: Lead user research and design services that meet real user needs.
- Company: Covenant Partners Realty, a key player in Defence and Public Safety.
- Benefits: Competitive contract role with opportunities for career development.
- Why this job: Make a real impact on high-profile government services through innovative design.
- Qualifications: Experience in user research and service design, with strong problem-solving skills.
- Other info: Collaborative environment with a focus on creativity and strategic thinking.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Service Designer role at Covenant Partners Realty. Ncounter are supporting a large-scale Defence and Public Safety programme seeking a Service Design Lead with a strong background in user research, creative problem solving and end to end service design. You will guide multidisciplinary teams to create services that are evidence driven, inclusive, and built around real user needs. This role blends hands on research leadership with strategic service design, ensuring clarity from discovery through to delivery.
Key Responsibilities
- Lead user research planning, method selection, fieldwork and synthesis across services
- Create and iterate service maps, user journeys, prototypes and testing plans
- Translate research into actionable service improvements grounded in measurable value
- Apply design thinking and creative exploration to solve complex policy and operational challenges
- Coordinate design and research activity across a wider programme ensuring consistency and clear delivery pathways
- Coach senior researchers and designers, manage performance and support career development
- Run workshops that drive alignment, validate ideas and unlock insight across technical and non-technical stakeholders
- Present design rationale and research findings to senior leadership and influence programme direction
- Maintain strong commercial awareness and shape service strategies that are viable and achievable
Desirable capability includes thought leadership in service design, experience working in full service digital agencies, and a confident understanding of Agile delivery.
If you are a User Research and Service Design Lead who can bring structure, creativity and clarity to high profile government services, Ncounter would like to hear from you. Please share your CV for a confidential discussion.
Service Designer in London employer: Covenant Partners Realty
Contact Detail:
Covenant Partners Realty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Include case studies that demonstrate your user research and problem-solving abilities – this will make you stand out!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can showcase your experience with multidisciplinary teams and your approach to user-centred design.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Service Designer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Designer role. Highlight your experience in user research and service design, and don’t forget to mention any hands-on leadership you've done. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex challenges in the past. We love creative problem solvers, so share those stories that demonstrate your ability to think outside the box and deliver results.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate clarity, especially when it comes to presenting your design rationale and research findings.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Covenant Partners Realty
✨Know Your User Research
Make sure you brush up on your user research methods before the interview. Be ready to discuss how you've planned and executed user research in the past, and how those experiences can translate into actionable service improvements for the role.
✨Showcase Your Service Design Skills
Prepare to talk about your experience with service maps, user journeys, and prototypes. Bring examples of your work that demonstrate your ability to create evidence-driven services that meet real user needs, as this will be crucial for the role.
✨Demonstrate Your Leadership Abilities
Since this role involves coaching and managing performance, think of specific instances where you've led teams or workshops. Highlight how you’ve driven alignment and validated ideas among diverse stakeholders, showcasing your ability to influence programme direction.
✨Understand Agile Delivery
Familiarise yourself with Agile methodologies if you haven't already. Be prepared to discuss how you've applied design thinking within an Agile framework, as this will show your adaptability and understanding of modern service design processes.
