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- Tasks: Deliver outstanding customer service and support customers through their claims.
- Company: Join Covéa Insurance, an award-winning team in Halifax.
- Benefits: Competitive salary, flexible working hours, generous holidays, and performance bonuses.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: No experience required, just a passion for helping others.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 19320 - 25740 £ per year.
Customer Service Representative – Halifax, United Kingdom Salary: £24,150 Ready to turn your Customer Service skills into a career you\’ll love? Join our award-winning team at Covéa Insurance as a Customer Service Representative in our Claims & Operations Team – and become the friendly, trusted voice that helps our customers when they need it most. We\’re a team of passionate people who care deeply about protecting what matters – homes, cars, businesses, and most importantly, our customers . You\’ll be at the heart of our customer experience, helping people through life\’s unexpected moments with empathy, clarity, and confidence. Whether it\’s answering queries, resolving claims, or offering reassurance, you\’ll make a real difference every single day. No insurance experience? We\’ll give you all the training and support you need to thrive. If you\’ve got a natural flair for customer service and love helping people, we want to hear from you! This role is based on-site at our Halifax office. We believe in the power of face-to-face collaboration – it\’s how we build strong teams, spark ideas, and support your growth. Delivering outstanding customer service via phone and email Building trust through honest, empathetic conversations Spotting and preventing fraud to protect our customers and business A passion for helping people and solving problems We\’re all about building diverse, inclusive teams where everyone can thrive. We celebrate individuality, champion diversity, and empower our people to be their best selves. Flexible working – 36.25 hours/week with flexitime & hybrid options Annual pay review + performance bonuses (up to 30%) Generous holidays – 25-27 days + bank holidays, with buy/sell options Pension perks – 7.Private medical cover , 24/7 Virtual GP, health checks & more Career development – training, qualifications & apprenticeships Wellbeing support – mental health resources & financial guidance Tusker Car Scheme , gym discounts, Cycle to Work & retail offers As a Disability Confident Employer , we\’re committed to fair and accessible recruitment. If you need any adjustments or support during the application process, just let us know – we\’re here to help.
Telephone Customer Service Representative (No experience required) employer: Covéa Insurance
Contact Detail:
Covéa Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Customer Service Representative (No experience required)
✨Tip Number 1
Get to know the company! Research Covéa Insurance and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about delivering outstanding customer service over the phone, try role-playing with a friend or family member. This will help you feel more confident and prepared for those real-life calls.
✨Tip Number 3
Show off your empathy! During interviews, share examples of times when you've helped someone or resolved a problem. This will highlight your natural flair for customer service and demonstrate that you care about making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the first step towards joining our amazing team at Covéa Insurance.
We think you need these skills to ace Telephone Customer Service Representative (No experience required)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping people shine through. Share any experiences where you've gone the extra mile for someone, even if it's not in a formal job setting. We love to see that genuine care for customers!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight skills and experiences that align with what we're looking for, like empathy and problem-solving. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, as this is key in customer service roles. Remember, clarity is crucial!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Covéa Insurance
✨Know the Company
Before your interview, take some time to research Covéa Insurance. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Show Your Customer Service Skills
Even if you don't have direct experience, think about times when you've helped others or resolved issues. Prepare a few examples that highlight your ability to empathise and communicate clearly. This is key for a role where you'll be the friendly voice for customers.
✨Practice Common Interview Questions
Get ready for typical customer service interview questions like 'How would you handle an upset customer?' or 'Can you give an example of a time you solved a problem?' Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career development. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
