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- Tasks: Deliver exceptional customer service and build strong relationships with clients.
- Company: Covéa Insurance is an award-winning organisation focused on protecting people through insurance.
- Benefits: Enjoy flexible working hours, 25 days holiday, and wellbeing perks like sweet treats and mental health support.
- Why this job: Join a supportive team that values collaboration and personal growth in a dynamic environment.
- Qualifications: Strong communication skills, empathy, and a passion for helping customers are essential.
- Other info: Diverse and inclusive workplace; all applicants are encouraged to apply, even if they don't meet every requirement.
The predicted salary is between 24150 - 24150 £ per year.
Customer Service Representative – Halifax, United Kingdom Salary: £24,150Ready to turn your Customer Service skills into a career you\’ll love?
Join our award-winning team at Covéa Insurance as a Customer Service Representative in our Claims & Operations Team – and become the friendly, trusted voice that helps our customers when they need it most.
We\’re not just another insurance company. We\’re a team of passionate people who care deeply about protecting what matters – homes, cars, businesses, and most importantly, our customers .
What\’s the role all about?
You\’ll be at the heart of our customer experience, helping people through life\’s unexpected moments with empathy, clarity, and confidence. Whether it\’s answering queries, resolving claims, or offering reassurance, you\’ll make a real difference every single day.
No insurance experience? No worries.
We\’ll give you all the training and support you need to thrive. If you\’ve got a natural flair for customer service and love helping people, we want to hear from you!
This role is based on-site at our Halifax office. We believe in the power of face-to-face collaboration – it\’s how we build strong teams, spark ideas, and support your growth.
What you\’ll be doing:
- Delivering outstanding customer service via phone and email
- Building trust through honest, empathetic conversations
- Making quick, informed decisions in a fast-paced environment
- Spotting and preventing fraud to protect our customers and business
- Following industry standards and regulations
- Pitching in with extra tasks based on your strengths and interests
What you\’ll bring:
- A passion for helping people and solving problems
- Brilliant communication skills – written and verbal
- Empathy, patience, and a positive attitude
- Strong attention to detail and confidentiality
- A team-first mindset and a drive to succeed
- Flexibility and adaptability in a dynamic environment
Not sure if you tick every box?
That\’s okay! If this role excites you and you think you\’d be a great fit, we\’d love to hear from you. We\’re all about building diverse, inclusive teams where everyone can thrive.
Why Covéa?
We\’re proud to offer a workplace where everyone belongs . We celebrate individuality, champion diversity, and empower our people to be their best selves.
Here\’s just a taste of what you\’ll get:
- Flexible working – 36.25 hours/week with flexitime & hybrid options
- Annual pay review + performance bonuses (up to 30%)
- Generous holidays – 25-27 days + bank holidays, with buy/sell options
- Pension perks – 7.5% employer contribution (up to 9% with yours)
- Private medical cover , 24/7 Virtual GP, health checks & more
- Career development – training, qualifications & apprenticeships
- Wellbeing support – mental health resources & financial guidance
- Tusker Car Scheme , gym discounts, Cycle to Work & retail offers
- Inclusive culture – employee-led groups, real action, and ongoing learning
Apply today and be a part of something meaningful.
As a Disability Confident Employer , we\’re committed to fair and accessible recruitment. If you need any adjustments or support during the application process, just let us know – we\’re here to help.
Please note: Applicants must currently reside in the UK and have full, unrestricted right to work. We\’re unable to offer visa sponsorship for this role.
Salary:
£24,150
Working hours:
36.25
Customer Service Representative - Halifax employer: Covéa Insurance
Contact Detail:
Covéa Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Halifax
✨Tip Number 1
Familiarise yourself with Covéa Insurance's values and mission. Understanding their commitment to customer service and inclusivity will help you align your responses during interviews, showcasing your passion for helping customers.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Since the role involves delivering tough messages empathetically, role-playing scenarios with friends or family can help you prepare for real-life situations.
✨Tip Number 3
Research common customer service challenges in the insurance industry. Being knowledgeable about potential issues and how to address them will demonstrate your proactive approach and readiness to tackle the responsibilities of the role.
✨Tip Number 4
Network with current or former employees of Covéa Insurance on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Representative - Halifax
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Customer Service Representative. Emphasise your communication skills, ability to build relationships, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of the insurance industry. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Soft Skills: In your application, focus on soft skills such as empathy, adaptability, and teamwork. These are crucial for the role and will demonstrate your fit for the company culture at Covéa Insurance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Covéa Insurance
✨Show Your Passion for Customer Service
Make sure to express your genuine passion for helping customers during the interview. Share examples of how you've gone above and beyond to assist others, as this aligns perfectly with the company's mission.
✨Demonstrate Empathy and Communication Skills
Prepare to showcase your excellent communication skills by practising how you would handle difficult conversations. Use role-play scenarios to demonstrate your ability to listen compassionately and provide thoughtful solutions.
✨Highlight Team Collaboration
Since teamwork is essential in this role, be ready to discuss past experiences where you successfully collaborated with others. Emphasise your ability to work towards shared goals and how you contribute to a positive team environment.
✨Be Ready for Fast-Paced Situations
The role requires making quick decisions in a dynamic environment. Prepare examples of situations where you had to think on your feet and how you managed to prioritise tasks effectively under pressure.
