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- Tasks: Deliver exceptional customer service and build strong relationships with clients.
- Company: Covéa Insurance is an award-winning organisation focused on protecting people through insurance.
- Benefits: Enjoy flexible working hours, 25 days holiday, and wellbeing perks like sweet treats and mental health support.
- Why this job: Join a supportive team that values collaboration and personal growth in a dynamic environment.
- Qualifications: Strong communication skills, empathy, and a passion for helping customers are essential.
- Other info: Diverse and inclusive workplace; all applicants are encouraged to apply, even if they don't meet every requirement.
The predicted salary is between 24150 - 24150 £ per year.
Customer Service Representative – Halifax, United Kingdom Salary: £24,150Ready to launch your career with an award-winning organisation?
If so, we\’ve got the perfect opportunity for you! Join our Claims & Operations Team and become the face of our business, delivering exceptional customer service that sets us apart.
Covéa Insurance offer a wide range of home, motor and commercial insurance backed by our award-winning customer service. Our purpose is to \”help protect people against the worst happening and put it right if it does\”. It\’s the reason we are here, and it\’s the task we all focus on every day.
No insurance experience? No problem.
Our dedicated Learning & Development team will give you all the training you need, and our supportive leadership team will be there to guide and encourage you every step of the way. All we ask is that you have a genuine passion for helping customers.
This role is based on-site at our Halifax office. We believe that working together in person enhances collaboration, engagement, and supports your growth and development.
What would I be responsible for?
- Work with your team to provide excellent customer service, creating positive experiences and enhancing our reputation.
- Build strong relationships with customers by keeping them informed via phone and email.
- Have honest and empathetic conversations, even when delivering tough messages.
- Make quick, informed decisions in a fast-paced environment.
- Protect the business by identifying and addressing fraud.
- Follow legal, industry, and quality standards.
- Take on additional tasks as needed based on your skills and experience.
What would we like to see in you?
- Ability to build strong customer relationships and provide customer-focused solutions.
- Excellent communication skills, both verbal and written.
- A compassionate listener who can show empathy and proactively find solutions for customers.
- Able to prioritise workloads and meet targets and deadlines.
- A team player who collaborates effectively to achieve shared goals.
- Trustworthy and reliable.
- High attention to detail.
- Respect for customer and business confidentiality.
- Adaptable and flexible in a dynamic work environment.
- Self-motivated and driven to succeed.
We understand that some candidates may be hesitant to apply for a position if they do not meet all the criteria listed in the job description. At Covéa, we are dedicated to creating a diverse and inclusive work environment. Therefore, if you are interested in applying for this role but do not fully meet all the requirements, we still encourage you to submit your application.
What\’s on offer?
- 36.25 working hours per week with flexitime
- Our shifts vary between Monday to Friday, 8 AM – 6 PM, with one Saturday shift per month from 9 AM – 1 PM.
- 25 days holiday plus bank holidays
- Annual pay review and performance related bonus
- Professional development through training, qualifications, and apprenticeships
- Fun events and team celebrations throughout the year
- Monthly one-to-ones with your manager for support and development
- Wellbeing perks including sweet treats, fruit baskets, and ice cream vans
- Mental health support via Covea Minds and Wisdom app.
- Life assurance (4x salary) and competitive pension contributions (up to 9%)
- One paid volunteering day per year
- Health benefits like free eye tests, flu jabs, and optional private medical insurance
- Extra perks including retail discounts, gym memberships, and cycle to work scheme
Our Mission…
Our mission is to welcome everyone and create engaged, inclusive teams. Being an inclusive workplace means taking action to make sure everyone has equal opportunity to succeed, irrespective of their differences. We celebrate our differences and encourage everyone to join us and be themselves at work.
As a Disability Confident Employer, we want to ensure that our recruitment process is fair for all. If you require any reasonable adjustments or wish to discuss in more detail, then please get in contact with us or mention it during the online application process.
Salary:
£24,150
Working hours:
36.25
Customer Service Representative - Halifax employer: Covéa Insurance
Contact Detail:
Covéa Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Halifax
✨Tip Number 1
Familiarise yourself with Covéa Insurance's values and mission. Understanding their commitment to customer service and inclusivity will help you align your responses during interviews, showcasing your passion for helping customers.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Since the role involves delivering tough messages empathetically, role-playing scenarios with friends or family can help you prepare for real-life situations.
✨Tip Number 3
Research common customer service challenges in the insurance industry. Being knowledgeable about potential issues and how to address them will demonstrate your proactive approach and readiness to tackle the responsibilities of the role.
✨Tip Number 4
Network with current or former employees of Covéa Insurance on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Representative - Halifax
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Customer Service Representative. Emphasise your communication skills, ability to build relationships, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of the insurance industry. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Soft Skills: In your application, focus on soft skills such as empathy, adaptability, and teamwork. These are crucial for the role and will demonstrate your fit for the company culture at Covéa Insurance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Covéa Insurance
✨Show Your Passion for Customer Service
Make sure to express your genuine passion for helping customers during the interview. Share examples of how you've gone above and beyond to assist others, as this aligns perfectly with the company's mission.
✨Demonstrate Empathy and Communication Skills
Prepare to showcase your excellent communication skills by practising how you would handle difficult conversations. Use role-play scenarios to demonstrate your ability to listen compassionately and provide thoughtful solutions.
✨Highlight Team Collaboration
Since teamwork is essential in this role, be ready to discuss past experiences where you successfully collaborated with others. Emphasise your ability to work towards shared goals and how you contribute to a positive team environment.
✨Be Ready for Fast-Paced Situations
The role requires making quick decisions in a dynamic environment. Prepare examples of situations where you had to think on your feet and how you managed to prioritise tasks effectively under pressure.
