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- Tasks: Help customers with queries and claims, making a real difference every day.
- Company: Join Covéa Insurance, an award-winning team that values empathy and support.
- Benefits: Competitive salary, flexible hours, generous holidays, and career development opportunities.
- Why this job: No experience needed! Get trained while making a positive impact on people's lives.
- Qualifications: A passion for customer service and problem-solving skills.
- Other info: Diverse and inclusive workplace with excellent wellbeing support.
The predicted salary is between 19320 - 25740 £ per year.
Customer Service Representative – Halifax, United Kingdom Salary: £24,150 Ready to turn your Customer Service skills into a career you\’ll love? Join our award-winning team at Covéa Insurance as a Customer Service Representative in our Claims & Operations Team – and become the friendly, trusted voice that helps our customers when they need it most. We\’re a team of passionate people who care deeply about protecting what matters – homes, cars, businesses, and most importantly, our customers . You\’ll be at the heart of our customer experience, helping people through life\’s unexpected moments with empathy, clarity, and confidence. Whether it\’s answering queries, resolving claims, or offering reassurance, you\’ll make a real difference every single day. No insurance experience? We\’ll give you all the training and support you need to thrive. If you\’ve got a natural flair for customer service and love helping people, we want to hear from you! This role is based on-site at our Halifax office. We believe in the power of face-to-face collaboration – it\’s how we build strong teams, spark ideas, and support your growth. Delivering outstanding customer service via phone and email Building trust through honest, empathetic conversations Spotting and preventing fraud to protect our customers and business A passion for helping people and solving problems We\’re all about building diverse, inclusive teams where everyone can thrive. We celebrate individuality, champion diversity, and empower our people to be their best selves. Flexible working – 36.25 hours/week with flexitime & hybrid options Annual pay review + performance bonuses (up to 30%) Generous holidays – 25-27 days + bank holidays, with buy/sell options Pension perks – 7.Private medical cover , 24/7 Virtual GP, health checks & more Career development – training, qualifications & apprenticeships Wellbeing support – mental health resources & financial guidance Tusker Car Scheme , gym discounts, Cycle to Work & retail offers As a Disability Confident Employer , we\’re committed to fair and accessible recruitment. If you need any adjustments or support during the application process, just let us know – we\’re here to help.
Customer Care Adviser (No experience required) employer: Covéa Insurance
Contact Detail:
Covéa Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Adviser (No experience required)
✨Tip Number 1
Get to know the company! Research Covéa Insurance and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped someone or resolved a problem. Be ready to share these experiences in your interviews, even if they’re from previous jobs or volunteer work.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Covéa team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Care Adviser (No experience required)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about providing excellent customer service and making a difference in our customers' lives.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Highlight any relevant experiences, even if they’re not directly related to insurance, that showcase your problem-solving abilities and empathy.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Covéa Insurance
✨Know the Company
Before your interview, take some time to research Covéa Insurance. Understand their values, mission, and what makes them unique in the customer service space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Customer Care Adviser, empathy is key. Prepare examples from your past experiences where you've helped someone or resolved an issue with care. Even if you don't have direct experience, think of times when you've supported friends or family in tough situations.
✨Practice Common Questions
Familiarise yourself with common customer service interview questions. Think about how you would handle difficult customers or resolve conflicts. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have a chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about the position.
