At a Glance
- Tasks: Supervise and train the Guest Experience team while ensuring top-notch service for guests.
- Company: Join a vibrant hospitality brand focused on soulful experiences and inclusivity.
- Benefits: Competitive salary, bonus scheme, travel opportunities, and well-being perks.
- Other info: Embrace a culture of diversity, equity, and inclusion while growing your career.
- Why this job: Lead a passionate team and create memorable experiences for guests every day.
- Qualifications: Previous management experience in hospitality and strong people skills required.
The predicted salary is between 30000 - 40000 £ per year.
We believe in simplicity, beauty, and efficiency. A key member of the reception team, you will supervise and train Guest Experience Executives, serve as the “go‑to” person for guests, contractors, and visitors, and deliver memorable service across the entire guest journey.
Responsibilities
- Supervise in the absence of a manager on duty
- Train the Guest Experience Host Team
- Ensure consistent, high‑standard apartment care in collaboration with Housekeeping and Maintenance
- Respond to and act on guest reviews promptly and professionally
What We Look For
- Previous management experience within hospitality (hotels, student living, hostels, build‑to‑rent accommodation, or wider hospitality sectors)
- Strong people‑management skills with the ability to build connections virtually and in person
- Tech‑savvy and comfortable with tech‑based resolutions and interactions
- Clear verbal and written communication proficiency
- Flexible, adaptable approach with a can‑do attitude
Benefits
- Competitive salary and bonus scheme
- Excellent travel and development opportunities
- 22 days’ holiday (plus the option to buy more)
- Well‑being benefits, including a cash plan and Employee Assistance Programme
- Free nights in our properties
- Recognition schemes
- Tax‑efficient pension plan
- Paid sick leave
- Other benefits tailored to you
Diversity, Equity, and Inclusion Statement
edyn’s purpose is to build brands designed around soulful hospitality. We create sanctuaries for free thinkers to nourish and enliven their souls, fostering an environment of openness, tolerance, and curiosity. All employees are encouraged to express ideas, share experiences, and feel safe in a culture that respects humanity and supports diversity, equity, and inclusion.
Head Host in London employer: Cove
At edyn, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity, equity, and inclusion. As a Head Host at our Cove Cannon Street location, you will enjoy competitive salaries, generous holiday allowances, and unique benefits like free nights in our properties, all while fostering meaningful connections with guests and colleagues alike. With ample opportunities for personal and professional growth, you will be part of a team dedicated to delivering soulful hospitality in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head Host in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cove. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cove
Don't be shy about reaching out to Cove directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Host in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cove and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cove
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
