At a Glance
- Tasks: Welcome guests and create memorable experiences in a vibrant hotel environment.
- Company: Join Cove By Locke, a unique hotel brand redefining hospitality.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic team culture focused on creativity and personal development.
- Why this job: Be the face of hospitality and make a real impact on guest experiences.
- Qualifications: Previous reception or food service experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on‑property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.
The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step on stage and play your part.
THE WORK IN YOUR HANDS
- Reception & Guest Experience
- Welcome guests with warmth, authenticity, and a personalised approach.
- Complete check‑in and check‑out efficiently using the hotel’s PMS.
- Assist with reservations, room allocation, and guest requests.
- Provide local knowledge, recommendations, and curated lifestyle tips.
- Handle billing, payments, and procedures accurately.
- Resolve guest concerns quickly and effectively, escalating when needed.
- Support lobby hosting duties: welcoming, socialising, and maintaining presentation.
- Food & Beverage Service (where applicable)
- Deliver high‑quality service across breakfast, bar, restaurant, coffee bar, and grab & go.
- Prepare and serve coffees, drinks, and light food to brand standards.
- Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences.
- Maintain cleanliness, setup, and replenishment of F&B areas.
- Assist with orders, inventory checks, and receiving deliveries.
- Follow food safety, allergens, and hygiene procedures.
- General Operations & Team Support
- Work flexibly across multiple areas depending on business needs.
- Support events, activations, and lifestyle programming.
- Ensure public areas remain clean, inviting, and on‑brand.
- Maintain a positive, supportive, and inclusive team environment.
- Follow all hotel policies, safety procedures, and brand standards.
THE FIRE YOU CARRY
- Passion for hospitality and delivering memorable guest experiences.
- Positive, energetic, and adaptable personality.
- Strong communication skills and confidence in guest interaction.
- Ability to multi‑task and remain calm under pressure.
- Willingness to learn across multiple operational areas.
YOUR PROVEN TRACK
- Previous hotel reception experience.
- Experience in food and beverage services.
- Experience using PMS and POS systems.
WHAT WE LOOK FOR
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
Front Office Assistant in Liverpool employer: Cove
Cove By Locke Liverpool is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member plays a vital role in creating memorable guest experiences. With a focus on personal growth and development, employees are encouraged to embrace creativity and adaptability in a dynamic environment that values passion for hospitality. Located in the heart of Liverpool, this unique hotel offers opportunities to engage with diverse guests while being part of a brand that redefines modern lifestyle hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Assistant in Liverpool
✨Tip Number 1
Get to know the company vibe! Before your interview, check out Cove By Locke's social media and website. This will help you understand their unique approach to hospitality and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your guest interaction skills! Since you'll be the first point of contact for guests, role-play common scenarios with a friend. This will help you feel more confident and ready to deliver that warm, authentic welcome they’re looking for.
✨Tip Number 3
Show off your local knowledge! Be prepared to share some cool recommendations about Liverpool during your interview. It’ll demonstrate your passion for creating memorable experiences and your ability to connect with guests on a personal level.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. Plus, it gives you a chance to showcase your enthusiasm for joining our exciting journey at Cove By Locke.
We think you need these skills to ace Front Office Assistant in Liverpool
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application to match the vibe of Cove by Locke. Highlight any relevant experience in hospitality, especially in front office roles, and show us how you can contribute to creating memorable guest experiences.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts well. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cove
✨Know the Company
Before your interview, take some time to research Cove By Locke. Understand their unique approach to hospitality and what sets them apart from conventional hotels. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Front Office Assistant, you'll be the first point of contact for guests. During the interview, highlight your previous experiences where you've provided excellent customer service. Share specific examples of how you've handled guest concerns or created memorable experiences, as this will demonstrate your passion for hospitality.
✨Prepare for Role-Specific Questions
Expect questions related to reception duties, food and beverage service, and handling guest requests. Brush up on your knowledge of PMS and POS systems, and be ready to discuss how you would manage check-ins, reservations, and billing accurately. This preparation will show that you're ready to hit the ground running.
✨Emphasise Your Adaptability
Cove By Locke values individuals who can adapt to change and work across multiple areas. Be prepared to discuss times when you've successfully managed multiple tasks or adapted to new situations. This will illustrate your flexibility and willingness to learn, which are key traits for success in this role.
