At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join a unique hotel brand focused on character and memorable experiences.
- Benefits: On-the-job training, flexible shifts, and a vibrant work environment.
- Other info: Great opportunity for growth in a dynamic and supportive setting.
- Why this job: Be part of a team redefining modern hospitality with creativity and purpose.
- Qualifications: Customer service experience preferred; a friendly attitude is essential.
The predicted salary is between 22000 - 25000 € per year.
We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.
The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step on stage and play your part.
THE WORK IN YOUR HANDS
- Greet guests warmly and assist with check-in and check-out procedures
- Handle guest inquiries, requests, and basic complaints professionally
- Answer phone calls and manage reservations or guest information
- Maintain a clean, organised, and welcoming front desk area
- Follow hotel policies, procedures, and service standards
- Coordinate with housekeeping and other departments as needed
- Assist with administrative and front office tasks
- Ensure guest satisfaction at all times
THE FIRE YOU CARRY
- Friendly, professional, and customer-focused attitude
- Strong communication and interpersonal skills
- Ability to work well as part of a team
- Good organisational and multitasking abilities
- Attention to detail and accuracy
- Problem-solving skills and a calm approach under pressure
- Basic computer and administrative skills
- Willingness to learn hotel systems and procedures
YOUR PROVEN TRACK
- Previous experience in customer service or hospitality preferred
- Experience in a hotel front office or guest services role is an advantage
- Experience dealing with guests in a face-to-face environment
- Ability to work flexible shifts, including weekends and public holidays
- On-the-job training provided for entry-level candidates
- Experience using property management systems (PMS) is an advantage
What We Look For
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
Front of House Assistant - Cove Cannon Street employer: Cove
At Cove Cannon Street, we pride ourselves on being an exceptional employer that values creativity and a strong sense of purpose. Our work culture fosters collaboration and personal growth, offering employees the chance to develop their skills in a dynamic environment while delivering memorable guest experiences. With a focus on individuality and a commitment to redefining hospitality, we provide a unique opportunity for those looking to make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant - Cove Cannon Street
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Front of House Assistant, you'll be the first point of contact for guests. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle inquiries and complaints like a pro.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you take the role seriously and are ready to represent the hotel’s brand.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Front of House Assistant - Cove Cannon Street
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side. Remember, we’re looking for someone who can create memorable moments for our guests.
Tailor Your Application:Make sure to customise your application to fit the Front of House Assistant role. Highlight any relevant experience in customer service or hospitality, and mention how your skills align with our mission to deliver a welcoming guest experience.
Show Your Passion:We love candidates who are genuinely excited about the hospitality industry! In your application, share why you’re passionate about creating great guest experiences and how you can contribute to our unique hotel atmosphere.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team at Cove Cannon Street!
How to prepare for a job interview at Cove
✨Show Your Friendly Side
As a Front of House Assistant, your warm and welcoming attitude is key. Practice greeting friends or family in a friendly manner before the interview to get into the right mindset. Remember, first impressions count!
✨Know the Company Vibe
Familiarise yourself with Cove's unique approach to hospitality. Research their brand values and recent developments. This will help you align your answers with their vision and show that you're genuinely interested in being part of their journey.
✨Demonstrate Problem-Solving Skills
Think of examples from your past experiences where you've successfully handled guest inquiries or complaints. Be ready to share these stories during the interview to showcase your calm approach under pressure and your ability to ensure guest satisfaction.
✨Ask Thoughtful Questions
Prepare a few questions about the role or the company culture to ask at the end of the interview. This shows your enthusiasm and helps you determine if this is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
