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- Tasks: Lead a passionate team to boost sales and ensure top-notch customer service.
- Company: Join Hunters Quay, part of the Cove UK family, in a stunning holiday village.
- Benefits: Enjoy career progression, discounts, and free access to pools and gyms.
- Why this job: Make a real impact in a vibrant environment while enjoying beautiful views.
- Qualifications: Experience in team leadership, stock management, and customer service required.
- Other info: We embrace diversity and are committed to an inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Hunters Quay is part of the Cove UK family, a holiday village just 1.5 hours away from Glasgow in the town of Dunoon, with panoramic views of Holy Loch. We are a passionate, customer-centric business and our goal is to consistently deliver hospitality with excellence, as well as creating a safe, friendly and innovative environment for our guests to enjoy and employees to work in.
Key Responsibilities
- Role model the company values and behaviours at all times: Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness
- Lead and motivate a team to increase sales and ensure efficiency
- Manage stock levels and make key decisions about stock control
- Analyse sales figures and forecast future sales
- Analyse and interpret trends to facilitate planning
- Work with Head of Retail to record sales figures, analyse data and forward plan
- Ensure standards for quality, customer service and health and safety are met
- Resolve health and safety, legal and security issues
- Respond to customer complaints and comments, where team member is unable
- Update colleagues on business performance, new initiatives and other pertinent issues
- Walk the floor and take a 'hands-on' approach, talking to team members, owners and holidaymakers, identifying or resolving urgent issues
- Take the till service as and when required
- Maintain awareness of market trends in the retail industry, understanding forthcoming initiatives and monitoring what competitors are doing
- Make sure shop is laid-out in an appealing and sales-friendly way and is refreshed at regular intervals to keep regular owners engaged and to promote new lines
- Overall responsibility for compliance with UK alcohol, tobacco and medicine laws
Experience/Skills Required
- Experience leading a team
- Stock management
- Retail systems
- Customer service experience
If you think the perfect candidate is you, then we'd absolutely love to hear from you!
Team benefits
- Career progression
- Employee assistance programme
- Team recognition programme
- 25% off food & drink while on all Cove UK parks
- Generous team discount on Holidays to Cove UK parks
- Free use of swimming pools and gyms on all Cove UK parks
- Long service awards and value recognition
- Company events and incentives
- Refer a friend scheme
- Sales referral scheme
- Fabulous location
We welcome applications from people of all abilities, including those living with visible and non-visible disabilities. We are committed to creating an inclusive workplace and will work with you to accommodate your needs throughout the recruitment process and on the job.
Cost Cutter Shop - Manager employer: Cove Uk
Contact Detail:
Cove Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cost Cutter Shop - Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you align your answers with their ethos during the chat.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound genuine, not like a robot! Use examples from your past experiences that showcase your leadership and customer service skills.
✨Tip Number 3
Don’t forget to prepare some questions for them! This shows you’re genuinely interested in the role and the company. Ask about their approach to team motivation or how they handle customer feedback – it’ll make you stand out.
✨Tip Number 4
After the interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Mention something specific from your conversation to show you were engaged and are really keen on the role!
We think you need these skills to ace Cost Cutter Shop - Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how you embody our values like kindness and excellence. Share specific examples of how you've gone above and beyond in previous roles.
Tailor Your CV: Make sure your CV is tailored to the role of Manager at Cost Cutter Shop. Highlight your experience in leading teams and managing stock levels. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Cove UK!
How to prepare for a job interview at Cove Uk
✨Know Your Company Values
Before the interview, take some time to familiarise yourself with the company's values and behaviours. Since this role is all about hospitality, passion, and trustworthiness, think of examples from your past experiences that demonstrate these qualities. This will show that you align with their mission and can embody their culture.
✨Showcase Your Leadership Skills
As a manager, you'll need to lead and motivate a team. Prepare specific examples of how you've successfully managed a team in the past, focusing on how you increased sales or improved efficiency. Be ready to discuss your approach to resolving conflicts and motivating team members, as this will be key in your role.
✨Understand Stock Management
Since stock management is a crucial part of this job, brush up on your knowledge of retail systems and stock control. Be prepared to discuss how you've handled stock levels in previous roles and any strategies you've used to forecast sales. This will demonstrate your ability to make informed decisions that impact the business.
✨Engage with Customer Service Scenarios
Customer service is at the heart of this role, so think about times when you've dealt with customer complaints or feedback. Prepare to share these stories during the interview, highlighting how you resolved issues and ensured customer satisfaction. This will show your commitment to maintaining high standards in service.