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- Tasks: Lead housekeeping operations, manage budgets, and ensure top-notch cleanliness across the resort.
- Company: Gwel an Mor, a premier coastal resort in Cornwall with a vibrant team culture.
- Benefits: Live-in accommodation, 28 days holiday, pension scheme, and professional development support.
- Why this job: Join a unique environment and make a real impact on guest experiences.
- Qualifications: Experience in housekeeping management, strong leadership, and problem-solving skills.
- Other info: Flexible working hours and opportunities for career growth in a dynamic setting.
The predicted salary is between 30000 - 42000 £ per year.
Gwel an Mor is one of Cornwall's premier coastal resorts situated in Portreath on the north coast. We have 140 purpose built lodges which are a mix of owners and our own fleet. The resort boasts a leisure centre, restaurant and soft play centre with a climbing wall, plus many other activities for the family to take part in. We are open 12 months of the year.
We are now looking for a detail driven Accommodation Manager to take on a very busy department. In peak season with up to 50 staff to manage, we are looking for someone with experience of a large team covering daily change overs.
Key Responsibilities:- Lead all housekeeping operations across guest and owner accommodation, some public areas, ensuring the highest levels of cleanliness and presentation.
- Manage departmental budgets, inventory, and procurement, with a focus on sustainability and cost efficiency.
- Collaborate with cross-functional teams including Reception and Maintenance to ensure smooth operations.
- Handle guest feedback proactively, resolving any issues with professionalism and speed.
- Recruit, train, and develop a high-performing, motivated housekeeping team by leading by example.
- Implement structured rota planning and performance management procedures.
- Duties will vary throughout the season and the AM plus TL are expected to work flexibly and carry out duties that are reasonably required and appropriate to training and ability covering holiday hours/shifts.
- Team control – company compliance, dealing with absence, disciplinary, grievance and resources, training.
- Health & Safety compliance, COSHH proficiency, carrying out company training practices.
- Proven experience as a Head Housekeeper/accommodation manager, or in a similar senior operational role within a Holiday Resort or hotel or private estate.
- A meticulous eye for detail and strong problem-solving skills.
- Solid experience in budget control, rota planning, and team leadership.
- A calm and confident management style with excellent communication abilities.
- Proficiency in Microsoft Office (particularly Word and Excel).
- A flexible, guest-focused mindset, committed to delivering outstanding service and problem solving guest complaints efficiently.
- A full UK driving licence is preferred to use resort vehicles, but not essential.
- On-site live-in accommodation if required (utility bills are not included).
- 28 days holiday (increasing with length of service).
- Company pension scheme.
- Regular reviews, recognition and professional development support.
- A competitive salary and staff benefits scheme.
If you're an experienced housekeeping leader looking for your next challenge in a truly unique environment, apply now and take the next step in your leadership career. Applications will be reviewed up to 20th January, with interviews to follow.
Accommodation Manager/Head Housekeeper employer: Cove Uk
Contact Detail:
Cove Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Manager/Head Housekeeper
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about opportunities at Gwel an Mor. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the resort and its values. Show us that you understand what makes Gwel an Mor special and how you can contribute to maintaining its high standards of cleanliness and guest satisfaction.
✨Tip Number 3
Practice your answers to common interview questions, especially around team management and problem-solving. We want to see how you handle challenges and lead a large team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Gwel an Mor.
We think you need these skills to ace Accommodation Manager/Head Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing large teams and your attention to detail. We want to see how your skills align with the role of Accommodation Manager, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Gwel an Mor. Share specific examples of how you've handled guest feedback or managed budgets effectively.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've resolved issues quickly and professionally. We love candidates who can think on their feet and keep things running smoothly, especially during peak seasons!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Cove Uk
✨Know Your Stuff
Before the interview, make sure you’re familiar with Gwel an Mor and its operations. Understand their commitment to cleanliness and guest satisfaction, as well as their sustainability efforts. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed large teams in the past. Highlight your experience in training and developing staff, as well as how you’ve handled challenges like budget control and rota planning. Be ready to discuss specific situations where your leadership made a difference.
✨Problem-Solving Mindset
Since handling guest feedback is crucial, think of instances where you’ve resolved complaints effectively. Share your approach to problem-solving and how you maintain a calm demeanor under pressure. This will demonstrate your ability to keep guests happy and ensure smooth operations.
✨Be Ready for Flexibility
The role requires flexibility, so be prepared to discuss how you adapt to changing circumstances. Share experiences where you’ve had to adjust your plans or take on additional responsibilities. This will show that you’re a team player who can handle the dynamic nature of the hospitality industry.
