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For Companies At a Glance
- Tasks: Shape and deliver personalised digital experiences for Coutts.com, collaborating with diverse teams.
- Company: Join Coutts, a prestigious brand known for exceptional client service and innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the luxury digital space while enhancing user experiences.
- Qualifications: Proven experience in digital product strategy and strong organisational skills required.
- Other info: Work in a dynamic environment with a focus on high-net-worth client needs.
The predicted salary is between 55000 - 65000 £ per year.
Join as a Digital Product Owner. This is your opportunity to make a real impact as a skilled and driven Digital Product Owner, shaping and delivering exceptional, personalised digital experiences for Coutts.com. You’ll work closely with marketing, design, research, business stakeholders, and technology teams to create seamless digital journeys that reflect the expectations of our high-net-worth (HNW) clients. You’ll play an active role in shaping our digital presence by contributing to the vision, roadmap, and continuous improvement of Coutts.com. This is a hybrid role offering flexibility and collaboration, based up to two days a week at our Head Office on the Strand, London.
What you’ll do
- Champion personalised experiences informed by research, data, net promoter score (NPS), and customer insight.
- Develop and maintain a clear, prioritised product backlog.
- Collaborate closely with design, marketing, business, and technology partners to create and deliver high-quality journeys and experiences.
- Set and measure success through defined OKRs and business outcomes.
- Proactively identify opportunities, address blockers, and manage cross-team dependencies to support effective delivery.
- Ensure the digital experience across Coutts.com is continuously refined and enhanced.
- Maintain an organised and strategic approach to delivery.
- Ensure all initiatives are well-defined, risks are managed effectively, and work is aligned to business priorities.
- Focus on providing effortless, end-to-end experiences for customers.
Your Responsibilities Will Include
- Building strong working relationships with stakeholders across franchises, functions, and marketing.
- Translating business priorities into a clear, strategic product roadmap.
- Continuously refining the backlog and maintaining robust documentation of requirements.
- Supporting planning, estimation, and synchronisation across delivery teams.
- Improving processes and ways of working based on learnings.
- Ensuring risks are identified, managed, and escalated appropriately.
- Bringing the right subject matter experts and decision-makers into discussions when appropriate.
The skills you’ll need
We’re looking for an established digital product professional with strong organisational skills, capable of leading digital initiatives from concept through to delivery. You’ll also need to have a proven track record in digital product strategy, product design, and end-to-end delivery, along with deep knowledge of digital channels and experience in creating personalised customer experiences, ideally within a wealth, luxury, or premium environment.
In Addition, You’ll Need
- A strong understanding of web platforms, digital marketing, analytics, and customer research.
- Experience with journey mapping, user experience (UX), funnel optimisation, and design methodologies.
- Excellent communication and storytelling skills to engage stakeholders at all levels.
- The ability to connect everyday work to broader strategic objectives and outcomes.
- Strong relationship-building skills across multi-disciplinary teams.
- A proactive, self‑driven approach with the ability to navigate complexity and ambiguity.
- Preferred knowledge of HNW and ultra-high-net-worth (UHNW) client needs, and the role digital plays within a relationship‑led service model.
Digital Product Owner - Coutts.com in London employer: Coutts
Contact Detail:
Coutts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Owner - Coutts.com in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even casual meet-ups. Building relationships can open doors that a CV just can't.
✨Show Off Your Skills
Don’t just talk about your experience; showcase it! Create a portfolio or a personal website that highlights your projects and achievements. This is your chance to shine and show how you can make an impact at Coutts.com.
✨Ace the Interview
Prepare for those interviews by researching Coutts.com and understanding their digital strategy. Be ready to discuss how your skills align with their goals and how you can contribute to creating exceptional digital experiences.
✨Apply Through Our Website
Make sure to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Digital Product Owner - Coutts.com in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Digital Product Owner role. Highlight your experience in digital product strategy and any relevant projects that showcase your ability to create personalised customer experiences.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role at Coutts.com. Share specific examples of how you've successfully led digital initiatives and how you can contribute to our vision and roadmap.
Showcase Your Stakeholder Management Skills: In your application, emphasise your ability to build strong relationships with stakeholders. We want to see how you've collaborated with cross-functional teams to deliver high-quality digital experiences.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures we receive all your details correctly and gives you the best chance to stand out in the process.
How to prepare for a job interview at Coutts
✨Know Your Digital Product Inside Out
Before the interview, make sure you thoroughly understand Coutts.com and its digital offerings. Familiarise yourself with their current digital strategies, user experiences, and any recent updates or changes. This will not only show your genuine interest but also help you discuss how you can contribute to enhancing their digital presence.
✨Showcase Your Stakeholder Management Skills
As a Digital Product Owner, you'll be working closely with various teams. Prepare examples of how you've successfully built relationships with stakeholders in the past. Highlight specific instances where your communication and collaboration led to successful project outcomes, especially in a luxury or high-net-worth context.
✨Demonstrate Your Data-Driven Approach
Coutts.com values insights from data and customer feedback. Be ready to discuss how you've used analytics and customer research to inform product decisions. Bring examples of how you've translated data into actionable strategies that improved user experiences or met business objectives.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to navigate complexity. Think of scenarios where you've had to manage risks, address blockers, or refine processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.