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- Tasks: Shape and deliver personalised digital experiences for Coutts.com.
- Company: Join Coutts.com, a leader in luxury banking with a focus on innovation.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on high-net-worth clients' digital journeys.
- Qualifications: Experience in digital product strategy and strong organisational skills required.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
The predicted salary is between 55000 - 65000 £ per year.
Join us at Coutts.com as a Digital Product Owner. This is your opportunity to make a real impact as a skilled and driven Digital Product Owner, shaping and delivering exceptional, personalised digital experiences for Coutts.com. You’ll work closely with marketing, design, research, business stakeholders, and technology teams to create seamless digital journeys that reflect the expectations of our high-net-worth (HNW) clients. You’ll play an active role in shaping our digital presence by contributing to the vision, roadmap, and continuous improvement of Coutts.com. This is a hybrid role offering flexibility and collaboration, based up to two days a week at our Head Office on the Strand, London.
What you’ll do:
- Champion personalised experiences informed by research, data, net promoter score (NPS), and customer insight.
- Develop and maintain a clear, prioritised product backlog.
- Collaborate closely with design, marketing, business, and technology partners to create and deliver high-quality journeys and experiences.
- Set and measure success through defined OKRs and business outcomes.
- Proactively identify opportunities, address blockers, and manage cross-team dependencies to support effective delivery.
- Ensure the digital experience across Coutts.com is continuously refined and enhanced.
- Maintain an organised and strategic approach to delivery.
- Ensure all initiatives are well-defined, risks are managed effectively, and work is aligned to business priorities.
- Focus on providing effortless, end-to-end experiences for customers.
Your Responsibilities Will Include:
- Building strong working relationships with stakeholders across franchises, functions, and marketing.
- Translating business priorities into a clear, strategic product roadmap.
- Continuously refining the backlog and maintaining robust documentation of requirements.
- Supporting planning, estimation, and synchronisation across delivery teams.
- Improving processes and ways of working based on learnings.
- Ensuring risks are identified, managed, and escalated appropriately.
- Bringing the right subject matter experts and decision-makers into discussions when appropriate.
The skills you’ll need:
We’re looking for an established digital product professional with strong organisational skills, capable of leading digital initiatives from concept through to delivery. You’ll also need to have a proven track record in digital product strategy, product design, and end-to-end delivery, along with deep knowledge of digital channels and experience in creating personalised customer experiences, ideally within a wealth, luxury, or premium environment.
In Addition, You’ll Need:
- A strong understanding of web platforms, digital marketing, analytics, and customer research.
- Experience with journey mapping, user experience (UX), funnel optimisation, and design methodologies.
- Excellent communication and storytelling skills to engage stakeholders at all levels.
- The ability to connect everyday work to broader strategic objectives and outcomes.
- Strong relationship-building skills across multi-disciplinary teams.
- A proactive, self‑driven approach with the ability to navigate complexity and ambiguity.
- Preferred knowledge of HNW and ultra-high-net-worth (UHNW) client needs, and the role digital plays within a relationship‑led service model.
Digital Product Owner - Coutts.com employer: Coutts
Contact Detail:
Coutts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Owner - Coutts.com
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Coutts.com and understanding their digital strategy. Show us you’re not just another candidate; demonstrate how you can contribute to our vision!
✨Tip Number 3
Practice your storytelling skills. We want to hear about your past experiences and how they relate to the role. Make it engaging and relevant to what we do at Coutts.com.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Digital Product Owner - Coutts.com
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Product Owner role. Highlight your experience with digital product strategy and how it aligns with creating personalised experiences for high-net-worth clients.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that showcase your organisational skills, ability to manage cross-team dependencies, and your knack for improving processes.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your achievements and how they relate to the responsibilities of the role at Coutts.com.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape digital experiences at Coutts.com.
How to prepare for a job interview at Coutts
✨Know Your Digital Product Inside Out
Before the interview, make sure you thoroughly understand the digital product landscape, especially in relation to high-net-worth clients. Familiarise yourself with Coutts.com’s current offerings and think about how you can enhance their digital experiences. This will show your genuine interest and help you articulate how you can contribute.
✨Prepare for Stakeholder Engagement
Since the role involves building strong relationships with various stakeholders, prepare examples of how you've successfully collaborated with cross-functional teams in the past. Think about specific challenges you faced and how you overcame them, as this will demonstrate your ability to navigate complex environments.
✨Showcase Your Strategic Thinking
Be ready to discuss how you translate business priorities into actionable product roadmaps. Prepare to share your experience with defining OKRs and measuring success. This will highlight your strategic mindset and ability to align digital initiatives with broader business objectives.
✨Demonstrate Your Customer-Centric Approach
Coutts.com values personalised experiences, so come prepared with insights on customer research and journey mapping. Share examples of how you've used data and customer feedback to refine digital products. This will illustrate your commitment to enhancing user experiences and meeting client needs.