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- Tasks: Lead the digital product vision for Moving Money features in our app and online banking.
- Company: Join Coutts, a leader in innovative digital experiences for high-net-worth clients.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Shape exceptional digital experiences and make a real impact on client satisfaction.
- Qualifications: Experience in digital product management and strong communication skills required.
- Other info: Dynamic role with opportunities to collaborate across teams and drive innovation.
The predicted salary is between 60000 - 80000 £ per year.
Join us as a Digital Product Manager – Moving Money. If you’re passionate about creating fantastic digital experiences and harnessing innovation to improve client experience, this could be the ideal role for you. Working at Coutts, you’ll be given a great platform to channel your creativity and deliver a market leading digital experience for our exceptional clientele.
We’re looking for someone to take on digital product ownership of the Moving Money features in our client facing mobile app and online banking channels.
What you’ll do
- Own the digital product vision and day-to-day performance of the Moving Money features within the Coutts secure digital channels.
- Inspire teams, set priorities and actively share digital outcomes.
- Strengthen our competitive positioning and improve value for clients by owning the digital experience roadmap for your feature area.
- Create a prioritised backlog to improve client experiences with new and enhanced digital features.
- Monitor digital feature health and identify improvement opportunities through analysis of client behaviour, client research, feedback, enquiries and complaints.
- Instil a focus on continuous improvement, working with designers, delivery teams and engineers to harness digital and technological advances that benefit our clients.
- Build relationships at all levels across the business to gain continuing support for project concepts and delivery.
- Ensure teams maintain the release train, including plans and estimation, managing interdependencies and cross team synchronisation.
- Support delivery and change teams as the digital product escalation contact throughout the build, deployment and management phases of the delivery lifecycle.
- Act as digital product escalation contact to address incidents and complaints.
- Maintain frontline and client facing support materials that position the digital product in a positive light.
The Skills You’ll Need
- Ability to define and implement strategic direction for future customer experiences.
- Knowledge of digital channels, including mobile, online, and digital propositions, digital marketing, analytics, and customer research.
- Understanding of experience management, including journey mapping, UX and funnel management.
- Experience of design methodology to execute strategic propositions.
- Digital product expertise in the Moving Money feature area.
- Strong understanding of iOS, Android and web platform capabilities.
- Strong communication skills, with an ability to understand and share technical concepts with varied audiences.
- Problem solving and negotiation skills, with proven experience deploying these to secure great client experience outcomes.
- Experience of developing creative, innovative, impactful customer experiences.
- Excellent presentation skills and storytelling abilities.
- Demonstrable experience building and maintaining a positive working relationship with stakeholders across multiple franchises and functions.
- Strong grasp of HNW client expectations to ensure the digital product proposition offers reassuring, low-friction experiences appropriate for HNW and UHNW clients.
Digital Product Manager - Moving Money employer: Coutts
Contact Detail:
Coutts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Manager - Moving Money
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its digital products. Understand their Moving Money features and think about how you can contribute to enhancing client experiences. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've improved digital experiences in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of delivering exceptional digital experiences.
We think you need these skills to ace Digital Product Manager - Moving Money
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for creating fantastic digital experiences! In your application, share specific examples of how you've harnessed innovation to improve client experiences in the past. This will help us understand your drive and creativity.
Tailor Your Application: Make sure to customise your application to highlight your digital product expertise, especially in the Moving Money feature area. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant experience!
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language to explain your ideas and experiences. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Coutts
✨Know Your Digital Product Inside Out
Before the interview, dive deep into the Moving Money features and understand how they enhance client experiences. Be ready to discuss specific examples of how you’ve improved digital products in the past and how you can apply that knowledge to Coutts.
✨Showcase Your Analytical Skills
Prepare to talk about how you've used data analysis to identify improvement opportunities in previous roles. Bring examples of how client behaviour and feedback have shaped your product decisions, as this will demonstrate your ability to monitor and enhance digital feature health.
✨Communicate Like a Pro
Practice explaining complex technical concepts in simple terms. You’ll need to convey your ideas clearly to both technical teams and clients, so think of ways to illustrate your points with relatable examples or stories that highlight your communication skills.
✨Build Relationships Before You Even Start
Think about how you can foster relationships across different teams at Coutts. During the interview, express your enthusiasm for collaboration and share past experiences where you successfully navigated cross-functional dynamics to achieve project goals.