Customer Service Officer - Premier Banking

Coutts – Manchester, England, United Kingdom

Hybrid working and flexible hours are available to help our people thrive.

All normal working days are carried out in the United Kingdom.

Customer Service Officer, Premier Banking

Join us as a Customer Service Officer in Premier Banking.

Responsibilities

• Deliver excellent service to Premier customers, keeping their needs and financial goals in mind at all times.
• Educate customers on different banking options and support them in choosing the best solutions.
• Handle inbound calls regarding payments, banking queries, product information, and booking relationship manager appointments.
• Take full ownership of calls, solve customer queries, and provide an outstanding customer experience.
• Maintain relationships with colleagues to support customers and align with business objectives.
• Identify complaints and errors quickly and restore the customer relationship fully.
• Improve processes and procedures to maximise customer satisfaction and efficiency.

Qualifications

• Experience working in a customer service environment.
• Excellent communication skills, both verbal and written.
• Strong organisational and time‑management skills.
• Ability to thrive in a fast‑paced environment while maintaining high levels of detail.
• Commitment to go the extra mile for customers and provide a truly personal service.
• Enthusiasm for developing new skills and taking on new responsibilities.
• Good technology skills with the ability to multitask while talking to customers.

Working Hours & Conditions

• 35 hours over 5 days, between 7:00 am and 9:00 pm.
• Rotating shift pattern, including 3 weekend shifts per 12‑week period (Saturday or Sunday).
• After a 6‑month probationary period, required to work 1 day a week in the office.
• Comprehensive training programme and ongoing coaching and support for career development.

How We Reward You

You’ll join on a competitive salary of £26,010 and receive a contribution to help you save for retirement.

Additional benefits include a flexible reward programme through NatWest Group Benefits, various protection, healthcare, and lifestyle options, and 33 days of holiday entitlement (pro‑rata for hours worked). Bank holidays are required.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Banking

Visa Sponsorship

This job does not meet Skilled Worker Visa sponsorship requirements.