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For Companies At a Glance
- Tasks: Enhance customer satisfaction and streamline operations in a dynamic financial services environment.
- Company: Reputable financial services firm based in Bristol with a focus on customer excellence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Why this job: Join a team that values your input and helps you grow while making a real difference.
- Qualifications: Strong planning and analytical skills, plus proficiency in Microsoft Office, especially Excel and PowerPoint.
- Other info: Collaborative culture with a focus on operational efficiency and customer service.
The predicted salary is between 28800 - 43200 £ per year.
A financial services firm in Bristol seeks a Customer Service & Operations Analyst to enhance customer satisfaction and operational efficiency. You will support customers by managing cash transfers and improving processes. The role requires excellent planning, analytical skills, and proficiency in Microsoft Office, particularly Excel and PowerPoint. This position is hybrid, requiring at least 2 days in the office each week, ensuring an opportunity for impactful collaboration and professional growth.
Customer Service & Operations Analyst - Hybrid UK in Bristol employer: Coutts
Contact Detail:
Coutts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Operations Analyst - Hybrid UK in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at the firm on LinkedIn. A friendly chat can give us insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and operations. We can even role-play with friends to boost our confidence and refine our answers.
✨Tip Number 3
Show off your Excel and PowerPoint skills in the interview! Bring examples of how you've used these tools to improve processes or enhance customer satisfaction in past roles.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining the team.
We think you need these skills to ace Customer Service & Operations Analyst - Hybrid UK in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your planning and analytical skills, especially in relation to customer service and operations. We want to see how your experience aligns with the role, so don’t be shy about showcasing your proficiency in Excel and PowerPoint!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer satisfaction and operational efficiency. We love seeing genuine enthusiasm, so let us know what excites you about this role.
Showcase Relevant Experience: When filling out your application, make sure to include any relevant experience you have with cash transfers or process improvement. We’re looking for candidates who can hit the ground running, so highlight those skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Coutts
✨Know Your Stuff
Make sure you brush up on your knowledge of cash transfers and operational processes. Familiarise yourself with common challenges in customer service within financial services, as this will show your potential employer that you're ready to tackle real-world issues.
✨Excel Like a Pro
Since proficiency in Excel is key for this role, practice using functions, pivot tables, and data analysis tools. You might even want to prepare a quick example of how you've used Excel to improve efficiency in past roles, as this could come up during the interview.
✨Plan Your Answers
Think about the STAR method (Situation, Task, Action, Result) when preparing for behavioural questions. This will help you structure your responses clearly and demonstrate your analytical skills effectively.
✨Show Your Collaborative Spirit
As this position is hybrid and involves teamwork, be ready to discuss how you've successfully collaborated with others in the past. Share specific examples of how you’ve contributed to team projects or improved processes through collaboration.
