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- Tasks: Support customers and colleagues, improve processes, and enhance service efficiency.
- Company: Dynamic company offering hybrid working and flexible hours.
- Benefits: Flexible working options and opportunities for career advancement.
- Why this job: Make a positive impact while developing your analytical skills in a fast-paced environment.
- Qualifications: Strong organisational skills, experience with performance data, and Microsoft Office proficiency.
- Other info: Join a collaborative team in Bristol with great growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes. You’ll be actively participating in initiatives to improve customer service, processes and procedures. You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role. This is a hybrid role with an expectation for you to go into the Bristol office a minimum of 2 days per week to connect with your team. This job does not meet Skilled Worker visa sponsorship requirements.
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. Working in the Cash Transfers team you’ll manage the full process of moving ISA and GIA cash between NatWest Group brands and external providers, ensuring transfers are accurate, timely, and compliant. You’ll manage digital and non‑digital requests, update client records in Avaloq, coordinate payments and communicate with counterparties.
Identifying barriers to performance and coordinating improvements to enhance our efficiency. Working closely with operational centres, providing coaching and support to increase efficiency and knowledge. Keeping accurate records of day to day operations, logging incidents and identifying trends. Reviewing manual or ineffective processes which could be automated or enhanced. Maintaining a focus on improving our customer service and experiences.
The skills you’ll need:
- Excellent planning and organisational skills with good attention to detail; ability to perform well under pressure and manage multiple tasks while maintaining high accuracy.
- Experience of analysing and using performance data.
- The ability to convey information in a simple and understandable way.
- An understanding of contact centre operations and performance metrics.
- Microsoft Office skills, including PowerPoint, Excel and Word.
Customer Service & Operations Analyst in Bristol employer: Coutts
Contact Detail:
Coutts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Operations Analyst in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Customer Service & Operations Analyst role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and operations. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Tip Number 3
Showcase your problem-solving abilities during the interview. Think of examples where you identified barriers to performance and how you coordinated improvements. This will demonstrate your fit for the role and your proactive approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Customer Service & Operations Analyst in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service & Operations Analyst. Highlight your analytical skills and any experience you have in customer service or operations. We want to see how you can make a positive impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Skills: Don’t forget to mention your Microsoft Office skills, especially Excel and PowerPoint. If you’ve got experience analysing performance data or improving processes, let us know! We’re all about efficiency here at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Coutts
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of customer service and operations. Understand common challenges faced in contact centres and be ready to discuss how you would handle specific scenarios. This shows that you’re not just familiar with the role, but also passionate about improving customer experiences.
✨Show Off Your Analytical Skills
Since this role involves analysing performance data, come prepared with examples of how you've used data to drive improvements in previous roles. Be ready to explain your thought process and how your insights led to tangible results. This will demonstrate your analytical mindset and problem-solving abilities.
✨Familiarise Yourself with the Company
Do a bit of homework on the company’s values, mission, and recent initiatives. Being able to align your answers with their goals will show that you’re genuinely interested in the role and understand how you can contribute to their success.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, the tools they use, or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
