Assistant Digital Product Owner - Coutts.Com

Join us as an Assistant Digital Product Owner – Coutts.com. Working collaboratively, you’ll support the digital delivery of our website through digital experiences, propositions, capabilities, and releases to provide great customer experiences. Day‑to‑day, you’ll be working collaboratively to develop ideas for new propositions, products or features through ideation techniques. This is your chance to turn your passion into a diverse and rewarding career, using your skills and knowledge to solve new problems and create smarter solutions. Working at Coutts, you’ll be given a great platform to channel your creativity and deliver a market‑leading digital experience for our exceptional clientele. You’ll work from home some of the time, but you’ll spend up to two days a week working in the Coutts head office at 440 Strand, London.

What You’ll Do

• Support the delivery of a prioritized backlog to improve customer experiences or bring propositions to life and identify opportunities for continuous improvement across the domain.
• Develop ideas through defining value propositions, key features and journeys.
• Assist with the design and delivery of digital experiences to meet customer needs and resolve pain points.
• Help maintain the release train through documenting requirements, plans, estimation, interdependencies management and cross‑team synchronisation.
• Support digital experiences that can better meet our customers' needs at key moments and resolve pain points, taking into account research, our NPS, complaints analysis and commercial and risk requirements.
• Provide insights that will have the greatest impact on digital experiences and use the appropriate OKRs to measure.

You’ll Be Responsible For

• Supporting the delivery of the product and experience backlog so work can be prioritized to maintain the completion of sprint goals and tasks.
• Working collaboratively with stakeholders and cross‑function delivery teams.
• Helping with the delivery of change, from vision and inception, through to post‑live validation and monitoring, while considering the brand, customer experience and engagement impacts.
• Assisting with the planning, timing, and implementation of delivery roadmaps and backlog by aligning the vision, planning and interdependencies of many teams.
• Providing cross‑team synchronisation of the delivery of the portfolio while using service and experience design and Agile methodologies to design the end‑to‑end service and user experience.
• Supporting areas to leverage the wider NatWest Group platform while ensuring consistency and the right level of bespoke features delivered for the Coutts brand.

The Skills You’ll Need

• The ability to define and implement strategic plans to improve future customer experiences, alongside an understanding of technical architectures and how to use them in the future.
• Demonstrate creative and innovative thinking through the support and delivery of customer outcomes, while building and maintaining a positive working relationship with stakeholders across multiple franchises and functions and at different levels.
• Knowledge of digital channels, including mobile, online, and digital propositions, digital marketing, analytics, and customer research, with a particular focus on websites a plus.

You’ll Also Need

• The ability to drive and deliver innovative ideas through Agile ways of working, harnessing digital and technological advances that benefit our customers.
• An understanding of how to adapt to quickly changing environments.
• Good written and verbal communication skills to engage with colleagues at all levels.
• Knowledge of how to relate everyday work to the strategic vision of the feature team with a good focus on business outcomes.
• To be purpose-driven and to have the ability to understand the strategic vision, with a focus on great business outcomes.
• Knowledge of Adobe Experience Manager from an authoring, product and technical perspective is a plus for this role.