At a Glance
- Tasks: Lead digital product delivery and enhance customer experiences in investments.
- Company: Join a forward-thinking organisation focused on digital innovation.
- Benefits: Flexible work from home, competitive salary, and career development opportunities.
- Other info: Collaborative culture with opportunities for innovation and positive change.
- Why this job: Make a real impact on customer experiences while growing your skills in a dynamic environment.
- Qualifications: Experience in digital products, Agile methodologies, and strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Join us as a Digital Product Owner - Investments. In this role, you’ll support the digital delivery of our organisation through digital experiences, propositions, capabilities and releases. Your daily responsibilities will see you working collaboratively to provide great, end-to-end customer experiences as you deliver a prioritised backlog to bring propositions to pilot. Make a far-reaching impact through your work and enhance your career profile as you deliver digital experiences that meet customer needs at key moments to resolve pain points. This role will be offered for a period of twelve months. You will work from home some of the time but be expected to be in the London office two days per week.
What you’ll do:
- Identify opportunities and provide insights that impact our digital investment experiences across Coutts.
- Maintain the release train, including plans and estimation and the management of interdependencies to provide cross-team synchronisation on how work impacts the customer.
- Lead the development and improvement of one or more digital feature sets by working with designers, delivery teams and engineers to deliver customer outcomes.
- Ensure that the backlog is maintained and that teams collaborate effectively.
- Create and drive the delivery of the experience backlog while effectively prioritising work to maintain completion of sprint goals and tasks.
- Work collaboratively with stakeholders and cross-functional delivery teams and support the identification of risks and issues.
- Manage the delivery of change from vision and inception through to post-live validation and monitoring, making sure customer experiences and engagement impacts are considered.
- Facilitate the planning, timing, and execution of delivery roadmaps and backlog through aligning the vision, planning and interdependencies of many teams.
- Provide cross-team synchronisation through the delivery of the portfolio and contribute to the platform vision and roadmap.
The skills you’ll need:
- Ability to define and implement strategic direction for future customer experiences and to provide expertise on digital channels, including on mobile and online and through digital propositions.
- Experience of using design methodology to execute strategic propositions and the ability to understand the strategic vision, with a focus on business outcomes.
- Demonstrate innovative thinking through support and the delivery of customer outcomes.
- Digital product expertise within investments.
- Ability to quickly gain an understanding of the technical architecture and use in the future and the ability to communicate and engage with colleagues at all levels.
- An understanding of how to drive innovative ideas through Agile ways of working and harnessing digital and technological advances that benefit our customers.
- Experience of adapting to quickly changing environments, sharing knowledge and coaching relevant teams.
- Be purpose-driven, and ready to drive positive change for the organisation while taking a holistic view of processes to improve and encourage others to do the same.
- Experience of building and maintaining a positive working relationship with stakeholders across multiple franchises and how to relate work to the strategic vision of the feature team.
Digital Product Owner - Investments (12 months) in City of Westminster employer: Coutts & Co
At Coutts, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Digital Product Owner in our London office, you'll enjoy the flexibility of remote work while also benefiting from direct engagement with talented colleagues, enhancing your professional growth through meaningful projects that directly impact customer experiences. Join us to be part of a forward-thinking team that values your contributions and supports your career development in the fast-paced world of digital investments.
