At a Glance
- Tasks: Welcome guests with a smile, manage check-ins and provide local recommendations.
- Company: Join RBH, a top-rated hospitality employer focused on people and diversity.
- Benefits: Enjoy discounted hotel stays, flexible hours, and free meals on duty.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
OUR HOTEL Courtyard by Marriott Sheffield is a brand-new 150-bedroom hotel perfectly located between Sheffield and Rotherham. Part of Marriott International — one of the world’s leading hospitality brands with a reputation for excellence, innovation, and career development — this hotel brings trusted global standards to a fast-growing local market. Set within a thriving business park and the new Waverley residential development, and just 10 minutes from Meadowhall, the hotel is ideally placed to attract both corporate and leisure guests. The hotel features stylish rooms across five floors, a fully equipped residents’ gym, one meeting room, and an on-site car park. Our all-day Restaurant & Bar has become a key dining spot in the area.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL:
- 16 Hours part-time role spread across 3 days a week
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
- Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
WHAT WE NEED FROM YOU:
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
- Experience of using opera PMS is a bonus, however not essential.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Receptionist in Sheffield employer: Courtyard
At RBH, we prioritise our people, fostering a vibrant work culture that champions diversity, health, and individual growth. As part of the Courtyard by Marriott Sheffield, you will enjoy a range of benefits including flexible working arrangements, discounted hotel rates, and opportunities for career development within a globally recognised brand. Join us in creating memorable experiences for our guests while thriving in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RBH and Courtyard by Marriott. Understanding their values and what makes them tick will help you connect during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Think about how you can showcase your ability to create memorable guest experiences. Maybe role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it’s a great way to ensure your application gets the attention it deserves. Don’t miss out on this chance!
We think you need these skills to ace Receptionist in Sheffield
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly vibe and passion for hospitality.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist. Highlight your communication skills and any experience you have in creating memorable guest experiences. We love seeing how you connect with our values!
Be Detail-Oriented:Pay attention to the details in your application. Double-check for typos and ensure everything is clear and organised. A well-presented application shows us you’re detail-focused, just like we need you to be at the front desk!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board for an exciting journey with us at RBH!
How to prepare for a job interview at Courtyard
✨Know the Company
Before your interview, take some time to research RBH and Courtyard by Marriott Sheffield. Understand their values, mission, and what makes them a top place to work in hospitality. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. During the interview, highlight your ability to connect with people and create memorable experiences. Share specific examples of how you've made guests feel welcome or resolved issues in previous roles.
✨Demonstrate Multitasking Abilities
The role requires juggling multiple tasks at once. Be prepared to discuss how you manage busy situations, such as handling check-ins while answering phone calls. Use real-life scenarios to illustrate your quick thinking and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support employee wellbeing. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
