At a Glance
- Tasks: Welcome patients, manage enquiries, and create a warm, professional environment.
- Company: Join Courtyard Health Clinic, a modern private healthcare practice focused on exceptional patient care.
- Benefits: Flexible hours, direct access to founders, and a chance to shape the clinic's future.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be part of a growing team making a real difference in patient experiences.
- Qualifications: Experience in premium customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
About Courtyard Health Clinic
Courtyard Health Clinic is an independent private GP practice founded by Dr Victoria McBride in 2025, based at Eskmills in Musselburgh. We provide a different kind of primary care experience built around longer appointments, continuity with the same doctor, proactive healthcare, and exceptional patient experience. Our Enhanced+ membership model offers patients and families access to unhurried, relationship‑based healthcare in a calm, professional, and highly personalised environment. We are a growing business at an exciting stage of development. This is a genuine opportunity to join an ambitious founding team and play a central role in shaping how a modern private healthcare clinic grows.
The Role
We are looking for an experienced, polished, and highly personable Receptionist and Concierge to join our growing team. This is not a traditional receptionist role. This position sits at the heart of the patient experience within the clinic. You will be one of the first points of contact for patients, members, and prospective patients of Courtyard Health Clinic and will play a vital role in creating a calm, welcoming, and highly professional environment for everyone who enters the practice. You will greet patients, manage enquiries, support membership onboarding, handle administration, and help ensure every interaction reflects the high standards and values of Courtyard Health Clinic.
The right person will understand that exceptional private healthcare is about far more than efficiency. It is about warmth, discretion, attention to detail, professionalism, and making people feel genuinely cared for. This role would suit someone with previous experience in a premium customer service environment where presentation, communication, confidentiality, and emotional intelligence are essential. Examples may include:
- Luxury hotels
- High‑end health clubs
- Private client or membership‑based services
You will work closely with our Practice Manager whilst also having direct exposure to the founders and wider business operations. As a small and growing company, the right person will enjoy being adaptable, proactive, and involved in helping shape processes as the clinic evolves.
Key Responsibilities
- Greeting patients and visitors warmly and professionally within the clinic
- Creating a calm, friendly, and welcoming environment for patients of all ages
- Managing inbound enquiries by phone, email, and in person
- Supporting prospective members through the membership journey from initial enquiry through to onboarding
- Handling payments in a professional, respectful, and discreet manner
- Accurately recording patient information and maintaining high standards of administration
- Managing appointment bookings, enquiries, and day‑to‑day front‑of‑house operations
- Recording and managing calls appropriately in line with clinic processes
- Maintaining strict patient confidentiality at all times
- Building positive relationships with patients and acting as an advocate for the clinic and its values
- Working collaboratively as part of a growing team
- Supporting wider operational and administrative tasks where required
- Representing Courtyard Health Clinic with warmth, professionalism, and integrity at all times
Previous experience in a customer‑facing role within a premium or high‑service environment
Proven ability to deliver exceptional customer or patient experience
Excellent verbal and written communication skills
Highly organised with strong attention to detail
Professional presentation and interpersonal skills
Comfortable managing multiple priorities in a fast‑moving environment
Emotionally intelligent, empathetic, calm, and discreet
Strong understanding of the importance of confidentiality within a healthcare environment
Confident using computer systems and digital platforms
Experience within private healthcare or membership‑based services
Experience using CRM systems such as HubSpot
Previous experience within hospitality, concierge, or luxury service environments
What We Offer
- Part‑time to full‑time hours considered depending on the candidate and clinic needs
- Opportunity to be part of a growing independent healthcare business
- Direct access to the founders and genuine involvement in shaping the clinic as it grows
- Supportive and collaborative working environment
- Exposure across multiple areas of the business including patient experience, operations, membership growth, and marketing
- The opportunity to make a meaningful difference to patients and families accessing better healthcare
Job Type
Part‑time to full‑time
Schedule
Clinic is open Monday‑Friday 9am‑5pm
Experience
Minimum 2 years’ experience within a premium customer‑facing environment preferred
Receptionist/Medical Administrator employer: Courtyard Health Clinic
Courtyard Health Clinic is an exceptional employer that prioritises a supportive and collaborative work culture, offering employees the chance to be part of a pioneering independent healthcare practice. With direct access to the founders and opportunities for personal and professional growth, team members can significantly impact patient experiences in a calm and welcoming environment. The clinic's commitment to longer appointments and relationship-based care ensures that every employee plays a vital role in delivering high-quality healthcare, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Medical Administrator
✨Tip Number 1
Get to know the clinic! Before your interview, do a bit of research on Courtyard Health Clinic. Understand their values and what makes them unique. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Receptionist and Concierge, you'll be the face of the clinic. Think about how you can demonstrate your warmth and professionalism during your interactions. Maybe even role-play with a friend to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple priorities in previous roles. Share specific examples where your attention to detail made a difference, especially in high-pressure situations.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for this role. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Receptionist/Medical Administrator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you connect with the values of Courtyard Health Clinic. Share experiences that highlight your warmth and professionalism, as these are key in creating a welcoming environment for our patients.
Tailor Your CV:Make sure your CV is tailored specifically for this role. Highlight your previous experience in premium customer service environments and any relevant skills that align with the responsibilities listed in the job description. We love seeing how your background fits with what we’re building!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team at Courtyard Health Clinic!
How to prepare for a job interview at Courtyard Health Clinic
✨Know the Clinic Inside Out
Before your interview, take some time to research Courtyard Health Clinic. Understand their values, services, and what sets them apart in the healthcare sector. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their mission of providing exceptional patient experiences.
✨Showcase Your People Skills
As a Receptionist and Concierge, your ability to connect with patients is crucial. Prepare examples from your past experiences where you've demonstrated warmth, empathy, and professionalism. Think about situations where you’ve gone above and beyond for a customer or patient, as these stories will highlight your suitability for the role.
✨Demonstrate Attention to Detail
In a medical environment, accuracy is key. Be ready to discuss how you manage tasks that require precision, such as handling patient information or managing appointments. You might even want to bring up any systems or processes you’ve implemented in previous roles to ensure everything runs smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the clinic's approach to patient care, how they envision the role evolving, or what qualities they believe are essential for success in this position. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
