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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide local recommendations.
- Company: Join RBH, a top-rated hospitality employer that values diversity and wellbeing.
- Benefits: Enjoy flexible hours, discounted stays, and free meals on duty.
- Why this job: Be part of a vibrant team in a brand-new hotel with a focus on guest experience.
- Qualifications: Must be friendly, organised, and able to multitask in a fast-paced environment.
- Other info: Opportunities for career growth and a supportive work culture await you!
The predicted salary is between 20000 - 30000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL
Opening soon, Courtyard by Marriott Sheffield is a brand-new 150-bedroom hotel perfectly located between Sheffield and Rotherham. Set within a growing business park and the new Waverley residential development, and just 10 minutes from Meadowhall, the hotel is ideally placed to attract both corporate and leisure guests. The hotel features stylish rooms across five floors, a fully equipped residents’ gym, one meeting room, and an on-site car park. Our all-day Bistro & Bar is expected to become a key dining spot in the area. As part of the globally respected Marriott brand, this property offers the opportunity to be part of a world-class hospitality team.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
- Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
- Promote Marriott Bonvoy loyalty program within the hotel.
- Champion Marriott's brand standards.
WHAT WE NEED FROM YOU
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Receptionist employer: Courtyard by Marriott Sheffield
Contact Detail:
Courtyard by Marriott Sheffield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Courtyard by Marriott brand and its values. Understanding their commitment to guest experience and hospitality will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about local attractions and dining spots. This will prepare you to confidently share recommendations with guests, showcasing your local knowledge.
✨Tip Number 3
Demonstrate your multitasking abilities by managing various tasks at once in your daily life. Whether it's juggling work, studies, or personal commitments, being able to showcase this skill will impress during the interview.
✨Tip Number 4
Show your enthusiasm for the hospitality industry by staying updated on trends and news. Being knowledgeable about current events in the sector can help you engage in meaningful conversations during your interview.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a receptionist. Emphasise your communication skills, attention to detail, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the hospitality industry. Mention why you want to work at RBH and how you can contribute to creating memorable guest experiences.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a receptionist role, such as multitasking, problem-solving, and teamwork. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Courtyard by Marriott Sheffield
✨Show Your People Skills
As a receptionist, your ability to connect with guests is crucial. During the interview, share examples of how you've created memorable experiences for customers in the past. Highlight your communication skills and your knack for making people feel welcome.
✨Demonstrate Organisational Skills
Being detail-focused and organised is key for this role. Prepare to discuss how you manage multiple tasks efficiently, such as handling bookings and guest requests. You might even want to bring up specific tools or methods you use to stay organised.
✨Emphasise Problem-Solving Abilities
The hospitality industry can be unpredictable, so showcasing your quick thinking and problem-solving skills is essential. Be ready to provide examples of challenges you've faced in previous roles and how you resolved them while maintaining a positive atmosphere.
✨Express Your Passion for Hospitality
Make sure to convey your enthusiasm for the hospitality industry. Talk about what excites you about working at Courtyard by Marriott Sheffield and how you align with their values of putting people first and creating memorable guest experiences.
