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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle requests with a smile.
- Company: Join the Courtyard by Marriott Glasgow SEC, a vibrant hotel known for its excellent service.
- Benefits: Enjoy a competitive salary, health cash plan, and discounts at Marriott hotels worldwide.
- Why this job: Be part of a fun team, meet diverse guests, and enhance your hospitality skills.
- Qualifications: Previous hotel reception experience and tech-savvy, with fluency in English required.
- Other info: Flexible night shifts and opportunities for career growth await you!
The predicted salary is between 26500 - 38500 £ per year.
Full-Time contract
Gross hourly salary - 12.77 GBP + amazing benefits!
As a Hotel Receptionist at the Courtyard by Marriott Glasgow SEC, you will be a member of a great team where everyone is just as important as the other. You will be responsible for the arrival and departure of our guests and the completion of all shift checklists. You will be responding to every guest's requests including concierge requests. You will meet different guests every day and you will have an exciting time.
You need to provide a personal and friendly service to our guests. You are service-minded and your focus is on the guest experience. You have an eye for details, are a team player, have great energy, and are a people person. You are flexible and positive. You have experience from working at a hotel reception before. You are good with technology and have been working with Opera (PMS) before. You speak and write fluently in English and preferably a second language. You are flexible with working night shifts.
Benefits for you:
- Health Cash Plan
- Discounted room rates for you, as well as your friends and family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty-eight holidays (annually increasing to max thirty-three holidays)
Hotel Receptionist employer: Courtyard by Marriott Glasgow SEC
Contact Detail:
Courtyard by Marriott Glasgow SEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the Courtyard by Marriott brand and its values. Understanding their commitment to guest experience will help you align your responses during interviews and show that you're a great fit for their team.
✨Tip Number 2
Brush up on your knowledge of Opera PMS, as it's a key requirement for this role. If you can demonstrate your proficiency or willingness to learn quickly, it will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Highlighting specific situations where you went above and beyond will showcase your service-minded attitude.
✨Tip Number 4
Show your flexibility and positivity during the interview process. Since the role requires working night shifts and adapting to various guest needs, demonstrating your willingness to embrace these challenges will make you a more attractive candidate.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception or customer service. Emphasise your familiarity with technology, particularly Opera (PMS), and any language skills you possess.
Craft a Personal Cover Letter: Write a cover letter that showcases your passion for providing excellent guest experiences. Mention specific examples of how you've gone above and beyond in previous roles to enhance customer satisfaction.
Highlight Teamwork Skills: Since being a team player is crucial for this role, include examples in your application that demonstrate your ability to work well within a team. This could be from previous jobs or group projects.
Show Flexibility and Positivity: In your application, convey your flexibility regarding working hours and your positive attitude. Use phrases that reflect your enthusiasm for the role and your readiness to adapt to different situations.
How to prepare for a job interview at Courtyard by Marriott Glasgow SEC
✨Show Your People Skills
As a Hotel Receptionist, your ability to connect with guests is crucial. Be prepared to share examples of how you've provided excellent customer service in the past, and demonstrate your friendly and approachable nature during the interview.
✨Highlight Your Attention to Detail
The role requires a keen eye for detail, especially when handling guest requests and completing checklists. Mention specific instances where your attention to detail made a difference in your previous roles.
✨Familiarise Yourself with Opera PMS
Since experience with Opera (PMS) is preferred, make sure you brush up on your knowledge of this system. If you have used it before, be ready to discuss your proficiency and any challenges you overcame while using it.
✨Demonstrate Flexibility and Positivity
Working in hospitality often means dealing with unexpected situations. Show that you are adaptable and maintain a positive attitude, even under pressure. Share examples of how you've successfully managed challenging situations in the past.
