At a Glance
- Tasks: As a Night Auditor, you'll manage overnight hotel operations and ensure guest satisfaction.
- Company: Cairn Group is a leading UK hospitality company with over 60 years of experience.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Other info: Flexible hours and opportunities for career growth await you!
- Why this job: Join a supportive team where your contributions are valued and recognised.
- Qualifications: Strong communication skills and previous hotel experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued.
About the role: The moment a guest steps into one of our hotels, whether it be day or night, they walk into a genuinely memorable experience. You'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you'll also create the warm atmosphere that makes our guests feel at home in any location. The Night Auditor is a key member of the guest services team responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. You'll also be responsible for the security of the hotel and its guests overnight, as well as completing a number of administrative and preparation duties. You will also undertake cleaning duties such as mopping, dusting, and hoovering, and ensure a full handover to the Duty Manager or receptionist. You may be responsible for setting up and taking down meeting and conference rooms to the required standards.
About you: Strong communication skills through a variety of means. Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise. An empathetic and a professional approach at all times. Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. High attention to detail and accuracy – great at managing one's own time. Previous experience ideally within a hotel environment with an outgoing personality, excellent communication skills and excellent command of the English language. The ability to speak other languages would be desirable.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Night Auditor in Paisley employer: Courtyard by Marriott Glasgow Airport
Cairn Group is an exceptional employer in the hospitality sector, offering a vibrant and supportive work culture where every team member's contributions are valued. With a strong focus on employee growth through various development programmes and a range of attractive benefits including real-time pay access, discounts on stays and dining, and wellness offers, Cairn Group ensures that its employees thrive both personally and professionally. Join us in creating memorable guest experiences while enjoying a rewarding career in a company that truly cares about its people.
Contact Details:
Courtyard by Marriott Glasgow Airport Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor in Paisley
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Auditor. Understanding the balance between guest services and administrative tasks will help you demonstrate your readiness for the role during any discussions.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role is heavily focused on creating memorable guest experiences, be prepared to share examples of how you've successfully resolved guest issues in the past.
✨Tip Number 3
Network within the hospitality industry. Attend local events or join online forums where you can connect with current employees at Cairn Group. This could give you valuable insights and potentially a referral.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability. The Night Auditor role requires handling various tasks under pressure, so prepare to share instances where you've successfully managed multiple responsibilities.
We think you need these skills to ace Night Auditor in Paisley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality, particularly any roles that involved guest services or night shifts. Emphasise your communication skills and attention to detail, as these are crucial for the Night Auditor position.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Cairn Group that resonate with you, such as their commitment to service excellence and employee development. Use examples from your past experiences to demonstrate how you embody their values.
Highlight Relevant Skills:Clearly outline your strong communication and interpersonal skills in your application. Provide examples of how you've successfully resolved challenges in previous roles, showcasing your ability to stay calm under pressure and adapt to various situations.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Night Auditor role.
How to prepare for a job interview at Courtyard by Marriott Glasgow Airport
✨Showcase Your Communication Skills
As a Night Auditor, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Share examples of how you've successfully resolved guest issues or provided exceptional service in previous roles.
✨Highlight Your Attention to Detail
This role requires a high level of accuracy, especially when handling guest accounts and balancing revenues. During the interview, mention specific instances where your attention to detail made a difference, whether in a previous job or during your studies.
✨Demonstrate Flexibility and Adaptability
The hospitality industry can be unpredictable, especially at night. Be ready to discuss how you've adapted to changing situations in the past, whether it was managing multiple tasks under pressure or adjusting your approach to meet guests' needs.
✨Emphasise Your Customer Service Experience
Cairn Group values excellent customer relations. Prepare to talk about your previous experience in customer service, focusing on how you created memorable experiences for guests and resolved any challenges that arose.
