At a Glance
- Tasks: Handle customer queries, provide quotes, and resolve complaints with a positive attitude.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fast-paced role with diverse tasks and a chance to develop your skills.
- Why this job: Be the voice of the company and make a real difference in customer experiences.
- Qualifications: Customer service experience and strong organisational skills are essential.
Knowledge & Key Skills
Proficiency in a range of software including excel.
Good financial acumen, commercially aware, numerate with ability to prepare quotes.
An excellent telephone manner.
Excellent writing skills with the competence to quickly compose emails to a wide range of business customers.
Initiative to solve problems and deal with complaints in a positive and diplomatic manner.
- Ability to efficiently work on multiple tasks at any one time
- Must Have’s
- Previous customer service experience
- Strong administrative and organisational skills
- Be able to demonstrate a proactive approach to business situations that deliver a high customer service level and support business strategies
Desirables
- Use of Sage/ Phocas/Word/Excel
- Export/ customs experience
- Key Activities & Responsibilities
- Handling all incoming customer queries and questions
- Providing the appropriate service and information or referring clients to another department
- Resolving customer complaints and issuing refunds/ collections as needed
- Resolving highly technical problems and arranging product replacements for customers
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Providing quotations and checking product availability
- Handling payment transactions
- Process orders received via phone, email or web
- Wide range of general admin including, but not limited to; setting up new accounts, responding to web enquiries, filing, updating portals and sending tracking information
- Follow up and chase customer quotes
- Passing leads on to the sales team
- Support with the launch of marketing campaigns by pro-actively discussing with customers
Internal Sales in Wolverhampton employer: Courtney Smith
Join a thriving independent distributor in the civils and drainage sector, where you'll benefit from a stable and supportive work environment that prioritises employee growth and development. With a strong focus on customer service and technical expertise, this company offers meaningful career opportunities and fosters a collaborative culture, making it an excellent choice for those looking to build lasting relationships and advance their careers in the West Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales in Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Courtney Smith. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Courtney Smith before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Sales in Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Courtney Smith:Your cover letter is your chance to shine! Tell us why you want to work at Courtney Smith specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Courtney Smith!
How to prepare for a job interview at Courtney Smith
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
