At a Glance
- Tasks: Support daily operations and drive strategic growth in a plumbing and heating merchant.
- Company: A well-respected plumbing and heating merchant in Derby.
- Benefits: Competitive salary, local community engagement, and career development opportunities.
- Other info: Work in a supportive environment with a focus on team development.
- Why this job: Join a dynamic team and make a real impact on sales and customer service.
- Qualifications: Experience in the merchant sector and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
My client is a leading Plumbing & Heating merchant based in Derby. You will help manage and support the day-to-day operation and strategic growth. Annual turnover is £1.5 million and 3 staff. You will have daily interaction with plumbers, installers, engineers, and bathroom fitters. The focus will be on improving sales performance, profitability, operational efficiency, stock management, customer service, and team development, while ensuring the branch meets its commercial objectives and delivers excellent service to its customers.
The brands you will sell include Adey, Fernox, Scalemaster, Ideal, Wilo, Arctic, Ideal Standard, Bristan, BWT, Rothenberger.
Working hours: 07.30am - 5pm.
The company has an excellent name locally.
You will have some form of merchant background and live close by to the branch (10 - 15 miles). You could work for a national or an independent merchant currently; you will need to understand how a merchant operates.
Assistant Manager – Plumbing & Heating Merchant (Derby) employer: Courtney Smith Group
As a leading provider of timber repair and maintenance solutions, this company offers an exceptional work environment for Technical Account Managers in North London and the Northern Home Counties, as well as the East and West Midlands. Employees benefit from a hands-on culture that encourages professional growth through direct engagement with contractors on live construction sites, while also enjoying the stability of a well-established business known for its high-quality products. With a focus on teamwork and support, this role provides unique opportunities to make a meaningful impact in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager – Plumbing & Heating Merchant (Derby)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Courtney Smith Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Courtney Smith Group!
We think you need these skills to ace Assistant Manager – Plumbing & Heating Merchant (Derby)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Courtney Smith Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Courtney Smith Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Courtney Smith Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Courtney Smith Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
