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- Tasks: Provide top-notch IT support and solve tech problems for Courtiers.
- Company: Join a dynamic team at Courtiers, a leading financial services firm.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for growth.
- Why this job: Be part of a supportive team and make a real difference in IT.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Work in a collaborative environment with chances to develop your skills.
The predicted salary is between 36000 - 60000 £ per year.
To be based in the Witney office of Courtiers with 1 day a week in the Henley office, supporting IT throughout the whole of Courtiers, including remote offices. Working in a small team of three.
Key Responsibilities:
- Provide second & third line response, being part of the team of contact for all Courtiers internal queries and incidents, user requests and solving problems. This will include telephone, remote, and deskside support.
- Be an effective point of contact for Courtiers Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate.
- Experience with Cloud environment such as Microsoft Cloud and Azure.
- Excellent interpersonal skills and verbal communication needed for this support position.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Liaise with senior IT team members to escalate any issues or reoccurring problems or concerns within the IT areas.
- Contribute to the development & implementation of Courtiers IT plans to enable it to support the growth of the business, whilst improving the efficiency and effectiveness of hardware, software, and systems.
- Be part of the team managing the relationships between Courtiers and 3rd party suppliers, ensuring Courtiers receives an excellent service at all times.
- Identify areas where improvements can be made in the IT service, and suggest enhancements to the joint Head of IT.
- Spend (generally) 4 days each week in the Witney office, 1 day each week in the Henley office. This will vary according to the work that needs to be completed.
- Travel to remote offices when required.
- Occasionally perform weekend and out of hours support and development as required.
- Complete small projects with the assistance of senior colleagues.
3rd Line IT Systems Support Engineer in Witney employer: Courtiers Group Holdings Ltd.
Contact Detail:
Courtiers Group Holdings Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Systems Support Engineer in Witney
✨Tip Number 1
Network like a pro! Reach out to current employees at Courtiers on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills, especially around Microsoft Cloud and Azure. We want you to show off your knowledge and problem-solving abilities during those tricky scenarios they might throw at you.
✨Tip Number 3
Don’t forget to showcase your interpersonal skills! During interviews, share examples of how you've effectively communicated with users and resolved issues. This role is all about being that go-to person for support.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Courtiers team.
We think you need these skills to ace 3rd Line IT Systems Support Engineer in Witney
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 3rd Line IT Systems Support Engineer. Highlight your experience with cloud environments like Microsoft Cloud and Azure, as well as any relevant interpersonal skills that show you can communicate effectively with users.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Courtiers. Mention specific experiences where you've resolved IT issues or improved services, and don’t forget to express your enthusiasm for the role.
Showcase Problem-Solving Skills: In your application, be sure to include examples of how you've tackled complex IT problems in the past. We love candidates who can think on their feet and come up with effective solutions, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Courtiers Group Holdings Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT systems, especially those related to Microsoft Cloud and Azure. Be ready to discuss your experience with installing and configuring hardware and software, as well as troubleshooting common issues.
✨Show Off Your Communication Skills
Since this role requires excellent interpersonal skills, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users or resolved conflicts.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle specific IT incidents or user requests. Think through your problem-solving process and be ready to share real-life examples of how you've tackled similar challenges in the past.
✨Demonstrate Your Team Spirit
This position involves working closely with a small team, so highlight your ability to collaborate effectively. Share experiences where you've contributed to team projects or supported colleagues in resolving IT issues.
