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- Tasks: Join our IT team to provide second- and third-line support for internal queries and incidents.
- Company: Courtiers is a dynamic company focused on growth and efficiency in IT services.
- Benefits: Enjoy flexible working with one day in Henley and opportunities for remote work.
- Why this job: Be part of a small, supportive team while enhancing your IT skills and making a real impact.
- Qualifications: Experience with Microsoft Cloud and Azure, plus excellent communication skills are essential.
- Other info: Opportunity to work on small projects and travel to remote offices as needed.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a suitably experienced and qualified individual to join the IT team, based in Witney (one day in Henley Office).
Main Purpose of the Role:
- To be based in the Witney office of Courtiers with 1 day a week in the Henley office, supporting IT throughout the whole of Courtiers, including remote offices
- Working in a small team which currently consists three people
Duties and Responsibilities:
- Work to provide second- & third-line response, being part of the team of contact for all Courtiers internal queries and incidents, user requests and solving problems. Note that this will include telephone, remote, and deskside support
- To be an effective point of contact for Courtiers Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate
- Experience with Cloud environment such as Microsoft Cloud and Azure
- Excellent interpersonal skills and verbal communication needed for this support position
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Liaise with senior IT team members to escalate any issues or reoccurring problems or concerns within the IT areas
- To contribute to the development & implementation of Courtiers IT plans to enable it to support the growth of the business, whilst improving the efficiency and effectiveness of hardware, software, and systems
- To be part of the team managing the relationships between Courtiers and 3rd party suppliers, ensuring Courtiers receives an excellent service at all times
- Identify areas where improvements can be made in the IT service, and suggest enhancements to the joint Head of IT
- Spend (generally) 4 days each week in the Witney office, 1 day each week in the Henley office. This will vary according to the work that needs to be completed
- Travel to remote offices when required
- To occasionally perform weekend and out of hours support and development as required
- Complete small projects with the assistance of senior colleagues
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2nd 3rd Line IT Support Engineer employer: Courtiers Group Holdings Ltd.
Contact Detail:
Courtiers Group Holdings Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd 3rd Line IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Cloud and Azure. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Brush up on your interpersonal and communication skills, as this role requires effective interaction with team members and users. Practising how to explain technical issues in simple terms can be a great advantage.
✨Tip Number 3
Research Courtiers and their IT operations to understand their business model and challenges. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 4
Network with current or former employees of Courtiers on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the IT team, which can be invaluable during your application process.
We think you need these skills to ace 2nd 3rd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in second and third-line roles. Include specific examples of how you've resolved technical issues and supported users, especially in cloud environments like Microsoft Cloud and Azure.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your interpersonal skills and how they will help you provide excellent support to Courtiers' internal teams. Be sure to relate your past experiences to the responsibilities outlined in the job description.
Showcase Problem-Solving Skills: During the application process, emphasise your problem-solving abilities. Provide examples of past incidents where you successfully diagnosed and resolved IT issues, demonstrating your capability to handle user requests and escalate when necessary.
Highlight Team Collaboration: Since the role involves working within a small team, mention any previous experiences where you collaborated effectively with colleagues or third-party suppliers. This will show that you can contribute positively to the team dynamic at Courtiers.
How to prepare for a job interview at Courtiers Group Holdings Ltd.
✨Show Your Technical Skills
Be prepared to discuss your experience with second- and third-line support, especially in a cloud environment like Microsoft Cloud and Azure. Highlight specific examples of how you've resolved technical issues in the past.
✨Demonstrate Interpersonal Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Be ready to explain how you handle user requests and incidents, showcasing your ability to work well within a team.
✨Understand the Company Culture
Research Courtiers and their IT operations. Familiarise yourself with their values and how they support business growth through IT. This will help you align your answers with what they are looking for.
✨Prepare Questions
Have thoughtful questions ready about the team dynamics, ongoing projects, and how they measure success in the IT department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.