Meeting and Events Coordinator

About Courthouse Hotel Shoreditch. The Courthouse Hotel Shoreditch is a 5-star property that combines the grandeur of a Grade 2 listed Baroque style building with laid-back personalised service, forming the perfect alchemy. We are located in the centre of Shoreditch, famed for its buzzing nightlife and eccentric charm.

Our facilities consist of 128 guest rooms and suites, a unique restaurant concept, 3 bars including a rooftop bar, 11 event spaces, a 196-seat screening room, 2 lane bowling alley, luxurious spa, swimming pool and fitness centre.

POSITION TITLE: Meetings and Events Coordinator

RESPONSIBILITIES

• Actively work as a member of the team, contributing to maximising revenue and generating business.
• Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service.
• Build strong working relationships with our clients and develop an understanding of their specific needs and requirements.
• Actively convert enquiries into confirmed bookings, demonstrating confidence through call control and upselling.
• Effective diary management maximising yield and revenue per available meeting room whilst closely evaluating conversion statistics and lead in times.
• Develop and expand current existing accounts, focusing on achieving repeat business and upselling opportunities.
• Create accurate written confirmations and quotations for clients in line with departmental standards.
• Follow through inquiries in terms of rooming list, deposits and billing and handover effectively to Reservations.
• Ensure accurate and up to date customer records in Opera and the C&B databases and that all best practices are followed and maintained.
• Develop and maintain excellent product knowledge and use in delivering the benefits of the product to the client.
• Keep up to date with competitor renovations and monthly promotions using your own initiative to find out more information and communicate them to the rest of the team.
• Ensure a close liaison is maintained with the Head of Sales, Events and Operations Teams to ensure clear and effective communication at all times regarding customer accounts and bookings.
• Work and co-operate with others, taking part in departmental meetings, team briefings and project work and support other team members and provide assistance when necessary to ensure the team collectively achieve their goals.
• Attend client dinners and appointments as required.
• Conduct knowledgeable and informative site inspections of the hotel for prospective clients.
• Check customer satisfaction post event by contacting the event organiser and resolving any outstanding issues and securing future sales leads.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Must be proficient in writing, speaking and negotiating in business English.
• Good knowledge of Opera Sales and Catering.
• Courteous & efficient telephone manner.
• Ability to appreciate the big picture, whilst having a talent for detail & an inherent thoroughness in task approach, follow-up & completion.
• Previous experience in hotel, travel & tourism, service sector preferred.
• Ability to inspire confidence & gain credibility with senior management.
• Ability to maintain complete confidentiality at all times.
• High degree of personal loyalty & integrity.
• Team player with a sense of humour!

And what do you get in return! Competitive salary, 28 days holidays (Including...