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- Tasks: Design training programs and resources to empower Customer Success teams globally.
- Company: Join Coursera, a leader in accessible online education with a mission to transform lives.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Make a global impact by shaping the future of education and empowering learners everywhere.
- Qualifications: Experience in training design and strong collaboration skills with diverse teams.
- Other info: Dynamic role with opportunities for travel and engagement across regions.
The predicted salary is between 36000 - 60000 £ per year.
Coursera was founded in 2012 by Stanford professors Andrew Ng and Daphne Koller to make world-class learning accessible to everyone, everywhere. Today, over 190 million learners and 375+ university and industry partners use our platform to gain skills in fields like AI, data science, technology, and business. As a Delaware public benefit corporation and Certified B Corp, we’re driven by the belief that learning can transform lives through learning.
At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter. We’re a globally distributed team and let you choose the best way you work, whether it’s from home, a Coursera hub, or a co-working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, scale unique products exclusive to Coursera, and expand your career horizons, apply below.
The Sales Enablement Specialist is responsible for equipping the Customer Success (CS) organization with the knowledge, skills, processes, and tools needed to drive adoption, retention, and growth. This role partners closely with Customer Success leadership, Product, and RevOps teams to design and execute training programs, process improvements, and build resources that empower CSMs to perform at their best.
- Role-based curricula design. Partner with HR and CS leadership to align training content to key competencies.
- Needs Analysis. Partner with Regional CS Directors to identify competency gaps and create learning paths to close them.
- Playbooks. Own the Customer Success Playbook and maintain standardized templates for renewal plans, success plans, and adoption metrics.
- Product Knowledge training. Partner with Product Marketing for new-feature releases, adoption, and migration strategies.
- Regional Field Coach. Partner with in-region sales leaders to apply sales enablement programs, share best practice, and collect feedback.
- Measurement. Measure impact of interventions on account health metrics and other drivers of customer retention.
Enablement Specialist employer: Coursera
Contact Detail:
Coursera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enablement Specialist
✨Tip Number 1
Network like a pro! Reach out to people in your desired field, especially those already working at Coursera. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by understanding Coursera's mission and values. Show us how your skills align with our goal of transforming lives through learning. We love candidates who are passionate about education!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to refine your answers. Focus on how your experience can help drive adoption and retention in the Customer Success team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Enablement Specialist
Some tips for your application 🫡
Show Your Passion for Learning: We want to see your enthusiasm for education and how it can change lives. Make sure to highlight any experiences or projects that showcase your commitment to learning and innovation in your application.
Tailor Your Application: Don’t just send a generic CV and cover letter! We love it when candidates customise their applications to reflect the specific skills and experiences that align with the Enablement Specialist role. Show us why you’re the perfect fit!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity and brevity, so make sure your points are easy to understand and get straight to the heart of what makes you a great candidate.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us streamline the process. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Coursera
✨Know Your Stuff
Make sure you’re well-versed in Coursera’s mission and the role of an Enablement Specialist. Familiarise yourself with their products, especially how they empower learners and organisations. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to design training programmes, conduct needs analysis, and improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Insightful Questions
Come prepared with questions that reflect your understanding of the role and the company. Inquire about the current challenges the Customer Success team faces or how they measure the success of their enablement initiatives. This shows you’re thinking critically about how you can contribute.
✨Be Ready to Collaborate
Since this role involves working closely with various teams, be prepared to discuss how you’ve successfully collaborated in the past. Highlight your communication skills and adaptability, as these are key to thriving in a globally distributed team like Coursera’s.
